“Branch Operations Manager Job Description”

An Overview of the Branch Operations Manager Job Description

A branch operations manager is a key role in any organization, as it oversees the day-to-day operations and well-being of the business’s branch locations. These professionals are usually part of the executive leadership team and are responsible for ensuring that the branch meets performance goals, adheres to regulations and optimizes customer service. Responsibilities typically include supervisory and staff development, team building, conflict resolution, monitoring operations and managing financials.

Branch Operations Manager Responsibilities Include

• Manage personnel and resources to ensure efficient operations
• Review performance metrics and financial data to assess operational effectiveness and suggest improvements
• Ensure compliance with organizational standards as well as federal, state and local regulations
• Lead team-building and staff development activities
• Identify, prioritize and resolve customer service and operational issues
• Monitor customer feedback and recommend strategies to improve the customer experience

Job Brief

We are hiring a branch operations manager to lead our team in meeting operational objectives and customer service goals. The successful candidate will be a highly organized and innovative individual with strong leadership and problem-solving skills.

• Supervise personnel: Recruit, train and maximize personnel productivity to ensure efficient operations.
• Track performance: Monitor performance metrics and financial data to assess and improve operational effectiveness.
• Prioritize projects: Identify high-priority tasks and assign them to team members for timely and successful completion.
• Ensure compliance: Maintain compliance with organizational standards, as well as federal, state and local regulations.
• Respond to issues: Troubleshoot customer service and operational issues and provide resolutions.

Requirements and Skills

• Certificate or degree in Business Management, Business Administration or related field
• 3-5 years’ experience in a managerial role within the banking industry
• Thorough knowledge of financial compliance and regulations
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Proficiency in MS Office Suite, including Excel, Word and PowerPointAlso see: operations executive job description