“Counter Sales Job Description”

Counter Sales Job Description Overview

As a Counter Sales Representative, you play a crucial role in the Retail/Sales sector by directly engaging with customers, providing exceptional service, and driving sales for the company. This position is vital as it serves as the frontline interface between the company and its clients. Your interactions impact customer satisfaction, loyalty, and ultimately contribute to the company’s revenue growth. Collaboration within the team is essential to ensure seamless operations and achieve collective sales targets. In an ever-evolving retail landscape, staying updated on industry trends, customer preferences, and competitor strategies is key to success. You will interact with customers, sales teams, and occasionally with vendors, all while being a pivotal part of the company’s customer service and sales structure. Success in this role is measured by meeting sales targets, customer satisfaction scores, and upselling/cross-selling metrics.

Key Responsibilities

• Project Planning and Execution: You will be responsible for planning and executing sales strategies, promotions, and customer engagement initiatives to meet sales targets and enhance customer experience.
• Problem-Solving and Decision-Making: Addressing customer inquiries, resolving complaints, and guiding customers through product selection require quick thinking and effective decision-making skills.
• Collaboration with Cross-Functional Teams: Working closely with marketing, inventory, and customer service teams to ensure product availability, accurate order processing, and seamless customer interactions.
• Leadership and Mentorship: Providing guidance and support to junior sales staff, sharing best practices, and fostering a positive work environment to achieve team goals.
• Process Improvement and Innovation: Identifying opportunities to streamline sales processes, enhance customer engagement strategies, and contribute to the overall improvement of sales operations.
• Technical or Customer-Facing Responsibilities: Handling transactions, demonstrating product features, and providing product knowledge to customers to facilitate informed purchasing decisions.

Required Skills and Qualifications

• Technical Skills: Proficiency in POS systems, basic computer skills, familiarity with CRM software, ability to operate standard office equipment, and knowledge of inventory management systems.
• Educational Requirements: High school diploma or equivalent; additional certifications in sales or customer service are a plus.
• Experience Level: Minimum of 1-2 years of experience in retail sales or customer service roles; familiarity with the retail industry and product knowledge.
• Soft Skills: Excellent communication skills, customer service orientation, problem-solving abilities, adaptability to dynamic work environments, and a proactive approach to sales.
• Industry Knowledge: Understanding of retail sales processes, customer engagement strategies, and compliance with sales regulations.

Preferred Qualifications

• Experience in similar retail environments or sales roles.
• Holding certifications in sales training or customer service excellence.
• Familiarity with emerging retail technologies and customer relationship management tools.
• Demonstrated experience in upselling techniques and enhancing customer experience.
• Participation in industry conferences or workshops related to retail sales.
• Additional foreign language proficiency for diverse customer interactions.

Compensation and Benefits

• Base Salary: Competitive hourly wage based on experience and performance.
• Bonuses & Incentives: Performance-based bonuses for meeting or exceeding sales targets.
• Health & Wellness: Medical, dental, and vision insurance coverage options.
• Retirement Plans: 401(k) retirement savings plan with employer matching contributions.
• Paid Time Off: Paid vacation days, sick leave, and holidays.
• Career Growth: Opportunities for advancement, training programs, and skill development workshops.

Application Process

Here’s what to expect when applying for the Counter Sales Representative position:

• Submitting Your Application: Interested candidates should submit their resume and a tailored cover letter through our online application portal.
• Initial Screening: Our HR team will review applications to identify qualified candidates and schedule initial phone screenings.
• Technical and Skills Assessment: Shortlisted candidates may be required to complete a sales scenario assessment or task to evaluate their skills.
• Final Interview: Successful candidates will participate in a final interview with the hiring manager to discuss qualifications, experience, and fit with the team.
• Offer and Onboarding: The selected candidate will receive a formal job offer, followed by the onboarding process to integrate them into the team smoothly.