“Hotel Supervisor Job Description”

Hotel Supervisor Job Description

The role of a Hotel Supervisor is to oversee the daily operations of a hotel, ensuring that all departments function smoothly and deliver excellent service to guests. This position requires strong leadership, exceptional customer service skills, and the ability to handle diverse responsibilities efficiently.

• Manage daily hotel operations to ensure guest satisfaction.
• Coordinate with various departments, including housekeeping and front desk, to maintain service standards.
• Address guest concerns and resolve complaints promptly.

Responsibilities

• Supervise hotel staff and manage daily tasks to ensure smooth operations.
• Monitor room availability, rates, and occupancy levels to optimize hotel revenue.
• Coordinate staff training sessions and ensure adherence to hotel policies.
• Inspect guest rooms, public areas, and back-of-house areas for cleanliness and maintenance.
• Handle guest check-ins, check-outs, and special requests professionally.

Requirements and Skills

• Bachelor’s degree in Hospitality Management or a related field.
• Proven experience in hotel management or a similar supervisory role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts efficiently.