“International Voice Process Job Description”

What is an International Voice Process Job?

An international voice process job is specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how. International voice process is a vital component of global customer support.

Responsibilities and Duties

• Provide customer support via phone calls for international customers, in multiple languages.
• Troubleshoot customer queries and requests.
• Manage customer expectations and ensure customer satisfaction.
• Document customer interactions for review and follow-up.
• Utilize computing and technical expertise to respond to customer inquiries.
• Regularly review customer feedback and take measures to improve customer service.
• Inform customers on the steps to follow to exploit services of the company.

Job Brief

• Handle customer’s problems, enquires, and complaints in a professional and timely manner.
• Provide support to customers in multiple languages via phone, email, or chat.
• Recognize and refer potential complaints that require support from supervisors.
• Ensure that customer queries are addressed in a timely and accurate manner.
• Regularly update customer database with accurate information.

Requirements and Skills

• Strong ability to communicate in multiple languages.
• Excellent problem-solving and customer service skills.
• Good working knowledge of computers and telephone systems.
• Patience with customers and ability to handle tough situations.
• Ability to work in shifts including nights, weekends, and holidays.

Also, See: Superworks Job Description | Job description for voice process