What is an IT Engineer Job Description?
An IT Engineer is a professional who provides and maintains hardware and software infrastructure, help desk technical support and security services to individuals, organizations, and businesses. They are responsible for creating systems and networks, installing software, and maintaining and troubleshooting hardware and software systems.
IT Engineer Responsibilities Include:
- Developing, maintaining and troubleshooting computer systems and networks
- Installing software, setting up local networks and configuring hardware
- Identifying and resolving technical problems
- Researching and evaluating new technologies
- Providing help desk technical support
- Developing security systems to safeguard computer networks and systems
- Creating backup and recovery plans
Job Brief
- Educational Requirements: Bachelor’s Degree in Information Technology, Computer Science or a related field
- Expertise: Familiarity with software development life cycle (SDLC) and hardware troubleshooting
- Experience: Minimum of 2-3 years of relevant experience
- Skills: Customer service, problem-solving, technical aptitude, troubleshooting, communication, and analytical skills
Responsibilities
- Collaborate with teams to identify and evaluate requirements for new systems or system upgrades
- Develop, install, configure, and maintain system applications and hardware
- Identify and rectify system related problems
- Administer user accounts and email addresses
- Create support documents and update knowledgebase materials
- Conduct training and educational programs
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Requirements and Skills
- A Bachelor’s Degree in Information Technology, Computer Science or a related field
- Minimum of 2-3 years of relevant experience
- Familiarity with software development life cycle (SDLC)
- Proficiency in hardware troubleshooting
- Excellent customer service, problem-solving, technical aptitude, communication, and analytical skills
- Good understanding of data privacy requirements and network security
- Ability to work independently and stay organized in a fast-paced environment
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