“Job Description for Night Auditor”

Job Description for Night Auditor

A Night Auditor is a position at a hotel responsible for ensuring the security of the premises and day-to-day operations. This role involves lots of multitasking and requires a person with the ability to prioritize tasks and remain organized. A successful Night Auditor is responsible for managing the daily operations of the hotel, providing customer service, and ensuring that the hotel and its guests experience a safe and secure night.

Job brief

• This role is primarily responsible for safeguarding the premises and ensuring that the day-to-day operations run smoothly.
• The Night Auditor is also required to provide exceptional customer service.
• Additionally, the Night Auditor must ensure the security and comfort of guests throughout their stay.

Responsibilities

• Perform day-end procedures: Balance all charges and complete day-end reports.
• Handle customer queries: Respond to Guest Service Associate and provide comprehensive information.
• Maintain a safe and secure environment: Monitor guests and follow safety and security guidelines.
• Prepare invoices: Prepare bills and itemize them for customers.
• Manage the front desk: Update room status information and manage check-in and check-out processes.

Requirements & Skills

• Educational background: High school diploma or equivalent.
• Experience: At least one year of experience in hospitality industry.
• Computer skills: Proficient in MS Office suite and hotel management software.
• Customer service: Exceptional customer service and communication skills.
• Organizational skills: Ability to prioritize tasks and remain organized.

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