Introduction
Job roles in executive housekeeping require a mix of organizational, management, and problem-solving skills. An executive housekeeper is a key figure in the hospitality industry. They are responsible for the overall management of the housekeeping department in a hotel, resort, or hospitality setting. The housekeeping department is one of the most important departments in a hotel or resort because it is responsible for providing a clean and hygienic environment and also ensures that guests have a pleasant stay. An executive housekeeper is responsible for maintaining the standards of hygiene, managing the employees in the department, and providing guests with the best service.
Job Description of Executive Housekeeper
The job description of an executive housekeeper involves overseeing the entire housekeeping operation, ensuring the Hotel’s cleanliness. A housekeeper’s primary job responsibilities include but are not limited to:
- Managing Staff: Will handle the day-to-day functions of the housekeeping team, manage staffing allocations, approve staff leaves, and mentor staff on operational excellence.
- Organizing Supply Inventory: Responsible for ordering and stocking housekeeping supplies such as cleaning supplies, chemicals, linen, and more.
- Training and Supervision: Will provide training for the housekeeping staff, evaluate and monitor their performance, set expectations for employees, and address employee issues.
- General Cleaning and Hygiene: Will be involved in the daily operation of the housekeeping department in ensuring and maintaining an acceptable level of cleanliness of all areas within the hotel.
- Customer Service: Must provide exceptional customer service and ensure that guest requests are handled efficiently and in a timely fashion.
Job Brief
- Provide leadership: Provide guidance, motivation and direction to the housekeeping staff. Maintain discipline and a cohesive team.
- Monitor cleanliness standards: Constantly monitor and inspect the cleanliness and maintenance of all guest rooms and common areas, and ensure compliance with set standards.
- Manage costs: Review invoices and work orders to ensure accuracy and to keep costs within budget.
- Plan ahead: Develop and maintain housekeeping systems, devise cleaning and laundry schedules, and have adequate linen and supplies on hand.
- Assess performance: Monitor and review the staff’s performance to ensure their productivity and efficiency.
Responsibilities
- Manage the day to day operations of the Housekeeping department.
- Elect and implement a strategy for maximizing efficiency.
- Hire, train, supervise and evaluate housekeeping staff.
- Enforce strict standards for cleanliness of guest rooms and public areas of the property.
- Plan and organize housekeeping rotations and schedules.
- Maintain a database of housekeeping staff and their availability.
- Conduct periodic inventory of linen and other supplies.
- Manage contracts of in-house and external companies providing housekeeping services.
- Investigate customer complaints about the cleanliness of the property and take action to address the issue.
- Maintain compliance with applicable health and safety regulations.
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Requirements and Skills
- Proven working experience as a housekeeper, executive housekeeper or in a similar role.
- Knowledge of housekeeping operations and best practices.
- Knowledge of cleaning chemicals and their hazards.
- Proficiency in English communication (verbal and written).
- Ability to assign, monitor and review staff work.
- Ability to handle and resolve conflicts.
- Ability to work with minimum or no supervision.
- Excellent customer service and people skills.
- Strong organizational, problem-solving, and leadership skills.