“Non Voice Process Job Description”

Non Voice Process Job Description

Non voice process job descriptions outline the responsibilities that an employee is required to take up in any given job role. This type of job description is typically used for roles in call centres, operation processes, customer services, customer relations, back-office, technical support, etc.

Also see: Back office executive | Process associate | Process executive job description infosys | Job Description For Voice Process 

Non Voice Process Jobs Include

• Data entry
• Order processing
• Form filling
• Transcription
• Content writing
• Data analyzing
• Help desk

Job Brief

• The main responsibility of a non-voice process employee is to process tasks accurately and effectively, meeting the set standards of quality and production.
• A non-voice process worker must have a meticulous eye for detail and a positive attitude in problem solving.
• The job requires knowledge and experience in new data entry, ago-editing, and other associated software programs and tools.
• Good English comprehension and writing skills are needed to accurately process customer requests, queries, and to interpret customer data.
• Computer proficiency is essential for this type of job.

Responsibilities

• Analyzing customer data: Analyzing customer data to gain insights into their needs.
• Performing data entry tasks: Entering customer information into a database in an accurate and timely manner.
• Processing customer requests: Processing customer requests by researching and following up.
• Executing customer queries: Executing customer queries while ensuring the highest level of customer satisfaction.
• Maintaining customer relationships: Developing and maintaining customer relationships to ensure long-term loyalty.

Requirements and Skills

• Secondary school diploma: A professional certification in data entry is preferred.
• High attention to detail: Being able to accurately input customer data into the system.
• Problem-solving skills: Being able to interpret customer data and providing solutions for customer queries.
• Good interpersonal skills: Being able to work effectively in a team environment and developing a strong rapport with customers.
• Computer proficiency: Being able to work with MS Office, data entry, and other related software programs.