Zoho Technical Support Engineer Job Description
A Zoho Technical Support Engineer is responsible for providing expert assistance to clients and users of Zoho products. This role involves troubleshooting technical issues, guiding customers through product features, and ensuring a smooth user experience. It requires strong problem-solving skills, technical knowledge, and a customer-focused approach.
Zoho Technical Support Engineer Job Description
- Assist customers with technical issues related to Zoho products.
- Provide detailed guidance on product features and functionalities.
- Collaborate with the technical team to resolve complex issues.
Responsibilities
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- Respond to customer inquiries via email, phone, and chat.
- Identify and diagnose technical problems with Zoho products.
- Provide solutions and step-by-step instructions to resolve issues.
- Document technical issues and communicate them to the product team.
- Stay updated on Zoho product features and updates to provide accurate support.
Requirements and Skills
- Bachelor’s degree in Computer Science, IT, or related field.
- Experience in technical support or customer service roles.
- Strong knowledge of Zoho products and services.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team environment.
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