Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Lab Technician
1. Laboratory Testing
KRA: Performing accurate and timely laboratory tests to support medical diagnoses.
Short Description: Conducting various tests for patient samples.
- Number of tests conducted per week.
- Accuracy rate of test results.
- Turnaround time for test completion.
- Percentage of tests meeting quality standards.
2. Equipment Maintenance
KRA: Ensuring proper functioning and maintenance of laboratory equipment.
Short Description: Keeping lab equipment in optimal condition.
- Equipment downtime percentage.
- Adherence to maintenance schedules.
- Number of equipment breakdowns.
- Percentage of equipment calibration completion.
3. Inventory Management
KRA: Managing and replenishing laboratory supplies and reagents.
Short Description: Monitoring and restocking lab inventory.
- Inventory turnover rate.
- Accuracy of inventory records.
- Percentage of stockouts.
- Cost savings through efficient inventory management.
4. Quality Control
KRA: Implementing and monitoring quality control procedures in the laboratory.
Short Description: Ensuring accuracy and reliability of test results.
- Number of quality control checks performed.
- Percentage of tests passing quality control.
- Adherence to quality control protocols.
- Resolution time for quality control issues.
5. Data Analysis and Reporting
KRA: Analyzing test results and preparing accurate reports for healthcare providers.
Short Description: Providing insights from test data.
- Report accuracy rate.
- Timeliness of report generation.
- Feedback from healthcare providers on report quality.
- Number of actionable insights provided.
6. Safety Compliance
KRA: Adhering to safety protocols and ensuring a safe working environment in the lab.
Short Description: Promoting a culture of safety.
- Number of safety training sessions attended.
- Incident rate of safety violations.
- Feedback from safety audits.
- Implementation of safety improvement initiatives.
7. Sample Collection and Handling
KRA: Proper collection, labeling, and storage of patient samples for testing.
Short Description: Ensuring sample integrity.
- Percentage of correctly labeled samples.
- Sample rejection rate.
- Proper sample storage compliance.
- Timeliness of sample collection.
8. Continuous Learning and Development
KRA: Actively participating in training programs to enhance skills and knowledge.
Short Description: Investing in professional growth.
- Number of training hours completed.
- Skills improvement rate based on assessments.
- Participation in skill-building workshops.
- Implementation of new skills in daily tasks.
9. Customer Service
KRA: Providing excellent customer service to patients and healthcare providers.
Short Description: Ensuring satisfaction in service delivery.
- Patient satisfaction survey scores.
- Feedback from healthcare providers on service quality.
- Response time to customer queries.
- Number of service improvement initiatives implemented.
10. Team Collaboration
KRA: Collaborating effectively with other lab technicians and healthcare professionals.
Short Description: Fostering teamwork and communication.
- Participation in team meetings and projects.
- Feedback from team members on collaboration.
- Number of successful collaborative projects.
- Resolution time for team conflicts.
Real-Time Example of KRA & KPI
Example: Quality Control
KRA: Implementing and monitoring quality control procedures to ensure accurate laboratory test results.
- KPI 1: Percentage of tests passing quality control checks.
- KPI 2: Adherence to established quality control protocols.
- KPI 3: Resolution time for quality control issues.
- KPI 4: Number of corrective actions taken based on quality control findings.
Regular monitoring of these KPIs led to improved accuracy in test results and enhanced overall quality in the laboratory.
Key Takeaways
- KRA defines what needs to be done, whereas KPI measures how well it is done.
- KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
- Regular tracking and adjustments ensure success in the role of a Lab Technician.
