Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Logistics Administrative Assistant
1. Data Entry and Record Keeping
KRA: Accurately input and maintain logistics data for efficient record-keeping.
Short Description: Ensure timely data entry and organized record-keeping.
- 1. Average number of data entries per day.
- 2. Data accuracy rate.
- 3. Timeliness in updating records.
- 4. Reduction in data entry errors over time.
2. Communication and Coordination
KRA: Facilitate communication between internal teams and external partners for smooth logistics operations.
Short Description: Efficiently coordinate logistics communications.
- 1. Response time to internal inquiries.
- 2. Customer satisfaction feedback on communication.
- 3. Timely resolution of communication-related issues.
- 4. Number of successful coordination efforts with external partners.
3. Inventory Management
KRA: Oversee inventory levels and ensure optimal stock management for timely order fulfillment.
Short Description: Maintain accurate inventory levels for efficient operations.
- 1. Inventory turnover rate.
- 2. Percentage of accurate inventory counts.
- 3. Minimization of stockouts or excess inventory instances.
- 4. Improvement in order fulfillment speed due to optimized inventory management.
4. Vendor Relations and Procurement
KRA: Build and maintain positive relationships with vendors to ensure timely procurement of goods and services.
Short Description: Effective vendor management and procurement.
- 1. Vendor response time to inquiries or orders.
- 2. Percentage of on-time deliveries from vendors.
- 3. Cost savings achieved through negotiation with vendors.
- 4. Vendor satisfaction survey results.
5. Shipment Tracking and Documentation
KRA: Monitor and track shipments to guarantee on-time delivery and accurate documentation.
Short Description: Ensure accurate and timely shipment tracking.
- 1. Percentage of shipments delivered on time.
- 2. Accuracy of shipping documentation.
- 3. Reduction in shipping errors or delays.
- 4. Improvement in shipment tracking technology utilization.
6. Performance Reporting
KRA: Generate and analyze logistics performance reports to identify areas for improvement.
Short Description: Provide insightful performance reports for logistics operations.
- 1. Frequency of performance reports generated.
- 2. Accuracy of data analysis in reports.
- 3. Implementation of improvement initiatives based on report findings.
- 4. Positive impact of performance reports on operational efficiency.
7. Compliance and Regulations
KRA: Ensure compliance with industry regulations and internal policies related to logistics activities.
Short Description: Uphold regulatory and policy compliance in logistics operations.
- 1. Completion rate of compliance training.
- 2. Number of regulatory violations avoided.
- 3. Audit results related to compliance adherence.
- 4. Implementation of improvements to enhance compliance practices.
8. Cost Control and Budget Management
KRA: Monitor expenses and adhere to budget constraints to optimize logistics costs.
Short Description: Efficient cost management and budget adherence.
- 1. Percentage of budget variance in logistics expenses.
- 2. Cost savings achieved through process improvements.
- 3. Timely submission of budget reports and expense tracking.
- 4. Cost per unit reduction due to effective cost control measures.
9. Process Improvement Initiatives
KRA: Identify and implement process enhancements to streamline logistics operations and boost efficiency.
Short Description: Drive continuous process improvements in logistics.
- 1. Number of process improvement initiatives implemented.
- 2. Efficiency gains achieved through process enhancements.
- 3. Employee feedback on implemented improvements.
- 4. Reduction in operational bottlenecks or delays post-improvement.
10. Customer Service and Satisfaction
KRA: Prioritize customer service excellence to enhance customer satisfaction levels in logistics interactions.
Short Description: Deliver exceptional customer service experiences in logistics.
- 1. Customer satisfaction ratings and feedback.
- 2. Number of customer service training sessions attended.
- 3. Resolution time for customer service inquiries or issues.
- 4. Increase in customer retention and repeat business due to service quality.
