Logistics Administrative Assistant KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Logistics Administrative Assistant

1. Data Entry and Record Keeping

KRA: Accurately input and maintain logistics data for efficient record-keeping.

Short Description: Ensure timely data entry and organized record-keeping.

• 1. Average number of data entries per day.
• 2. Data accuracy rate.
• 3. Timeliness in updating records.
• 4. Reduction in data entry errors over time.

2. Communication and Coordination

KRA: Facilitate communication between internal teams and external partners for smooth logistics operations.

Short Description: Efficiently coordinate logistics communications.

• 1. Response time to internal inquiries.
• 2. Customer satisfaction feedback on communication.
• 3. Timely resolution of communication-related issues.
• 4. Number of successful coordination efforts with external partners.

3. Inventory Management

KRA: Oversee inventory levels and ensure optimal stock management for timely order fulfillment.

Short Description: Maintain accurate inventory levels for efficient operations.

• 1. Inventory turnover rate.
• 2. Percentage of accurate inventory counts.
• 3. Minimization of stockouts or excess inventory instances.
• 4. Improvement in order fulfillment speed due to optimized inventory management.

4. Vendor Relations and Procurement

KRA: Build and maintain positive relationships with vendors to ensure timely procurement of goods and services.

Short Description: Effective vendor management and procurement.

• 1. Vendor response time to inquiries or orders.
• 2. Percentage of on-time deliveries from vendors.
• 3. Cost savings achieved through negotiation with vendors.
• 4. Vendor satisfaction survey results.

5. Shipment Tracking and Documentation

KRA: Monitor and track shipments to guarantee on-time delivery and accurate documentation.

Short Description: Ensure accurate and timely shipment tracking.

• 1. Percentage of shipments delivered on time.
• 2. Accuracy of shipping documentation.
• 3. Reduction in shipping errors or delays.
• 4. Improvement in shipment tracking technology utilization.

6. Performance Reporting

KRA: Generate and analyze logistics performance reports to identify areas for improvement.

Short Description: Provide insightful performance reports for logistics operations.

• 1. Frequency of performance reports generated.
• 2. Accuracy of data analysis in reports.
• 3. Implementation of improvement initiatives based on report findings.
• 4. Positive impact of performance reports on operational efficiency.

7. Compliance and Regulations

KRA: Ensure compliance with industry regulations and internal policies related to logistics activities.

Short Description: Uphold regulatory and policy compliance in logistics operations.

• 1. Completion rate of compliance training.
• 2. Number of regulatory violations avoided.
• 3. Audit results related to compliance adherence.
• 4. Implementation of improvements to enhance compliance practices.

8. Cost Control and Budget Management

KRA: Monitor expenses and adhere to budget constraints to optimize logistics costs.

Short Description: Efficient cost management and budget adherence.

• 1. Percentage of budget variance in logistics expenses.
• 2. Cost savings achieved through process improvements.
• 3. Timely submission of budget reports and expense tracking.
• 4. Cost per unit reduction due to effective cost control measures.

9. Process Improvement Initiatives

KRA: Identify and implement process enhancements to streamline logistics operations and boost efficiency.

Short Description: Drive continuous process improvements in logistics.

• 1. Number of process improvement initiatives implemented.
• 2. Efficiency gains achieved through process enhancements.
• 3. Employee feedback on implemented improvements.
• 4. Reduction in operational bottlenecks or delays post-improvement.

10. Customer Service and Satisfaction

KRA: Prioritize customer service excellence to enhance customer satisfaction levels in logistics interactions.

Short Description: Deliver exceptional customer service experiences in logistics.

• 1. Customer satisfaction ratings and feedback.
• 2. Number of customer service training sessions attended.
• 3. Resolution time for customer service inquiries or issues.
• 4. Increase in customer retention and repeat business due to service quality.