Of An Administrative Assistant KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Administrative Support

KRA: Providing comprehensive administrative support to ensure smooth operations.

Short Description: Efficiently manage administrative tasks.

• Number of meetings scheduled and coordinated per month.
• Percentage of documents accurately filed and organized.
• Response time to emails and inquiries.
• Accuracy of data entry and record maintenance.

2. Calendar Management

KRA: Efficiently managing schedules and appointments for optimal time utilization.

Short Description: Streamlining calendar activities.

• Meeting attendance and punctuality rate.
• Percentage of deadlines met for appointments.
• Number of conflicts resolved in scheduling.
• Utilization of calendar tools for time management.

3. Communication Coordination

KRA: Facilitating effective communication within the team and external partners.

Short Description: Enhancing team communication.

• Response time to internal and external communication.
• Feedback received on communication clarity.
• Number of successful collaborations facilitated.
• Utilization of communication platforms for efficiency.

4. Documentation Management

KRA: Ensuring accurate and organized documentation for easy retrieval and reference.

Short Description: Streamlining document processes.

• Accuracy of document version control.
• Time taken to retrieve specific documents when requested.
• Adherence to document management policies.
• Percentage of documents digitized for easy access.

5. Task Prioritization

KRA: Prioritizing tasks based on urgency and importance for efficient workflow.

Short Description: Optimizing task management.

• Percentage of tasks completed on time.
• Feedback on task prioritization effectiveness.
• Number of urgent tasks managed daily.
• Utilization of task management tools for productivity.

6. Travel Arrangements

KRA: Coordinating travel logistics for seamless business trips.

Short Description: Streamlining travel planning.

• Percentage of successful travel bookings.
• Feedback on travel arrangements satisfaction.
• Number of travel itinerary adjustments handled.
• Cost-effectiveness of travel expense management.

7. Meeting Coordination

KRA: Organizing and coordinating meetings to ensure productive discussions.

Short Description: Facilitating efficient meetings.

• Percentage of meeting objectives achieved.
• Feedback on meeting coordination effectiveness.
• Number of meetings scheduled per week.
• Utilization of meeting tools for collaboration.

8. Vendor Management

KRA: Managing vendor relationships and agreements for procurement needs.

Short Description: Enhancing vendor partnerships.

• Percentage of vendor contracts renewed successfully.
• Vendor response time and issue resolution rate.
• Number of cost-saving initiatives with vendors.
• Vendor satisfaction survey results.

9. Reporting and Analysis

KRA: Generating reports and analyzing data for informed decision-making.

Short Description: Improving data-driven insights.

• Accuracy and timeliness of reports generated.
• Feedback on report quality and relevance.
• Number of data analysis projects completed.
• Utilization of reporting tools for efficiency.

10. Professional Development

KRA: Pursuing continuous learning and skill enhancement for professional growth.

Short Description: Fostering ongoing development.

• Number of professional development courses completed.
• Feedback on skill improvement and application at work.
• Participation in industry-related events and seminars.
• Development of new skills relevant to the role.