Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Network Field Engineer
1. Network Infrastructure Management
KRA: Responsible for managing and maintaining network infrastructure to ensure optimal performance and uptime.
Short Description: Ensuring efficient network infrastructure operations.
- Availability of network services (99.9% uptime).
- Response time to network incidents.
- Implementation of network upgrades within schedule.
- Network performance optimization metrics.
2. Network Security Implementation
KRA: Implementing and monitoring network security measures to safeguard data and systems.
Short Description: Ensuring network security compliance.
- Incident response time for security breaches.
- Compliance with security protocols and standards.
- Number of security vulnerabilities identified and resolved.
- Training completion rates for security awareness programs.
3. Network Performance Monitoring
KRA: Monitoring network performance metrics and identifying areas for improvement.
Short Description: Enhancing network performance.
- Network bandwidth utilization rates.
- Response time for network performance issues.
- Packet loss and latency metrics.
- Throughput and network capacity planning.
4. Troubleshooting and Issue Resolution
KRA: Identifying and resolving network issues to minimize downtime and disruptions.
Short Description: Ensuring timely issue resolution.
- Mean Time To Repair (MTTR) for network incidents.
- Percentage of recurring network issues.
- Resolution accuracy and completeness.
- Customer satisfaction scores for issue resolution.
5. Network Configuration Management
KRA: Managing and updating network configurations to align with business requirements.
Short Description: Maintaining accurate network configurations.
- Accuracy of configuration backups and version control.
- Compliance with configuration change management processes.
- Configuration change success rates.
- Adherence to configuration documentation standards.
6. Vendor Management
KRA: Collaborating with vendors for procurement and Systems Support Engineer for network equipment and services.
Short Description: Efficient vendor relationships for network needs.
- Vendor response time for support requests.
- Quality of vendor-provided network solutions.
- Cost-effectiveness of vendor contracts.
- Vendor performance evaluations and feedback.
7. Network Documentation and Reporting
KRA: Creating and maintaining network documentation and reporting on network performance.
Short Description: Documenting network configurations and performance metrics.
- Completeness and accuracy of network documentation.
- Timeliness of network performance reports.
- Adherence to documentation standards.
- Usage of documentation for troubleshooting and planning.
8. Continuous Learning and Skill Development
KRA: Engaging in continuous learning to stay updated with industry trends and technologies.
Short Description: Enhancing skills and knowledge for network engineering.
- Participation in training programs and certifications.
- Application of new technologies in network operations.
- Feedback from peers and supervisors on skill improvements.
- Attendance at industry conferences and seminars.
9. Stakeholder Communication
KRA: Communicating effectively with stakeholders to understand and address network requirements.
Short Description: Facilitating clear communication for network needs.
- Feedback from stakeholders on communication effectiveness.
- Meeting stakeholder expectations for network services.
- Response time to stakeholder inquiries and requests.
- Quality of stakeholder engagement and relationship building.
10. Project Management
KRA: Leading and coordinating network projects from initiation to successful implementation.
Short Description: Ensuring successful project delivery for network initiatives.
- Project completion within set timelines and budgets.
- Stakeholder satisfaction with project outcomes.
- Adherence to project management best practices.
- Identification and mitigation of project risks.
Real-Time Example of KRA & KPI
Network Field Engineer Example: Implementing Network Security
KRA: Implementing network security measures to protect company data and systems.
- KPI 1: Decrease in number of security incidents by 20%.
- KPI 2: Compliance with 100% of security protocols.
- KPI 3: Increase in successful phishing test resistance rates by 15%.
- KPI 4: Completion of security training for all employees within set deadlines.
This example showcases how effective security KPIs led to enhanced data protection and reduced security risks.
Key Takeaways
- KRA defines what needs to be done, whereas KPI measures how well it is done.
- KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
- Regular tracking and adjustments ensure success in Network Field Engineer roles.
