Night Auditor KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Night Auditor

1. Financial Audit

KRA: Conduct financial audits to ensure accuracy and compliance with policies.

Short Description: Ensure financial integrity through audits.

• 1. Number of discrepancies found per audit
• 2. Audit completion rate within set deadlines
• 3. Percentage of compliance with financial policies
• 4. Average time taken to resolve audit issues

2. Night Operations Monitoring

KRA: Monitor night operations to ensure smooth functioning of the establishment.

Short Description: Oversee night operations for efficiency.

• 1. Response time to operational issues
• 2. Number of incidents resolved during the night shift
• 3. Guest satisfaction ratings during night stays
• 4. Adherence to security protocols and procedures

3. Guest Service and Support

KRA: Provide exceptional guest service and support during the night shift.

Short Description: Ensure guest satisfaction and resolve queries promptly.

• 1. Average response time to guest inquiries or complaints
• 2. Guest feedback ratings on service quality
• 3. Number of guest issues successfully resolved
• 4. Upselling performance for additional services or amenities

4. Systems and Reports Management

KRA: Manage systems and generate accurate reports for management review.

Short Description: Maintain accurate records and reporting systems.

• 1. Accuracy of daily reports and records
• 2. Timeliness in submitting required reports
• 3. System downtime incidents and resolutions
• 4. Compliance with data protection regulations

5. Emergency Response and Safety Procedures

KRA: Implement emergency response protocols and ensure the safety of guests and staff.

Short Description: Ensure preparedness for emergencies and uphold safety standards.

• 1. Effectiveness of emergency drills and response times
• 2. Incident resolution during emergencies
• 3. Adherence to safety regulations and protocols
• 4. Guest and staff feedback on safety measures

Real-Time Example of KRA & KPI

Example: Financial Audit

KRA: Conducting financial audits led to a 15% reduction in financial discrepancies and improved compliance with financial policies.

• KPI 1: Number of discrepancies found decreased by 15%
• KPI 2: 100% audit completion rate within deadlines
• KPI 3: 95% compliance with financial policies
• KPI 4: Average time to resolve audit issues reduced by 20%

Regular monitoring and adjustments based on KPIs resulted in enhanced financial accuracy and operational efficiency.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Night Auditor role.

Content structured with clear, concise, and measurable KPIs for professional readability and performance assessment.