Office Cashier KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Office Cashier

1. Cash Handling

KRA: Responsible for accurately handling cash transactions and maintaining cash registers.

Short Description: Ensuring precise management of cash transactions.

• Number of cash discrepancies
• Accuracy in cash counting
• Adherence to cash handling procedures
• Speed of processing cash transactions

2. Customer Service

KRA: Providing excellent customer service at the cashier desk.

Short Description: Delivering exceptional service to customers.

• Customer satisfaction ratings
• Resolution of customer complaints
• Speed of service delivery
• Upselling of products/services

3. Record-Keeping

KRA: Maintaining accurate records of transactions and receipts.

Short Description: Ensuring meticulous documentation of financial transactions.

• Accuracy of transaction records
• Timeliness in recording transactions
• Completeness of documentation
• Compliance with record-keeping policies

4. Reconciliation

KRA: Reconciling cash balances at the end of each shift/day.

Short Description: Balancing cash transactions for accuracy.

• Accuracy of cash reconciliation
• Identification of discrepancies
• Timeliness in reconciliation process
• Consistency in balancing cash registers

5. Compliance

KRA: Ensuring compliance with financial regulations and company policies.

Short Description: Adhering to legal and organizational standards.

• Adherence to cash handling regulations
• Completion of compliance training
• Audit findings related to compliance
• Implementation of compliance recommendations

6. Efficiency

KRA: Improving operational efficiency at the cashier desk.

Short Description: Enhancing productivity and workflow.

• Transaction processing time
• Reduction in waiting times for customers
• Streamlining of cash handling procedures
• Implementation of efficiency suggestions

7. Team Collaboration

KRA: Collaborating with colleagues to ensure smooth cashier operations.

Short Description: Promoting teamwork and synergy.

• Feedback from team members
• Participation in team meetings
• Support provided to colleagues
• Resolution of team conflicts

8. Training and Development

KRA: Continuous learning and development to enhance cashier skills.

Short Description: Fostering professional growth and expertise.

• Completion of training programs
• Scores in assessments/tests
• Application of new skills in daily tasks
• Feedback on training effectiveness

9. Inventory Management

KRA: Monitoring and managing cashier-related inventory items.

Short Description: Oversight of stock and supplies.

• Inventory accuracy levels
• Stock replenishment efficiency
• Reduction in inventory shortages
• Implementation of inventory control measures

10. Performance Evaluation

KRA: Participating in performance reviews and self-assessment.

Short Description: Reflecting on and improving personal performance.

• Performance review ratings
• Goal achievement percentages
• Personal development plan progress
• Feedback from supervisors/peers