Operations Supervisor KRA/KPI

Job Description: Operations Supervisor

An Operations Supervisor is responsible for overseeing and managing the operational activities within an organization. This role requires strong leadership skills, attention to detail, and the ability to ensure smooth and efficient operations.

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Operations Management

KRA: Managing day-to-day operations to ensure efficiency and productivity.

Short Description: Ensure smooth operational flow.

• On-time delivery rate
• Resource utilization efficiency
• Inventory turnover ratio
• Operational cost per unit

2. Team Leadership

KRA: Leading and motivating the operations team to achieve targets.

Short Description: Inspire and guide team members.

• Employee satisfaction and retention rate
• Team productivity levels
• Training hours per employee
• Employee performance reviews

3. Quality Assurance

KRA: Ensuring quality standards are met throughout the operational processes.

Short Description: Maintain high-quality output.

• Defect rate
• Customer satisfaction score
• Compliance with quality standards
• Number of quality audits passed

… (continue with additional KRAs and KPIs)

Real-Time Example of KRA & KPI

Example: Supply Chain Optimization

KRA: Optimizing the supply chain to reduce lead times and improve cost efficiency.

• KPI 1: Inventory turnover ratio increased by 15% within six months.
• KPI 2: Order fulfillment rate improved to 98% within the quarter.
• KPI 3: Reduced transportation costs by 10% through route optimization.
• KPI 4: Streamlined procurement process, resulting in a 20% decrease in lead times.

These KPIs led to a more efficient supply chain, reduced costs, and improved customer satisfaction.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Operations Supervisor.

Ensure content is structured, concise, and measurable with professionally readable KPIs.