Para Medical Assistant KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Para Medical Assistant

1. Patient Care

KRA: Providing compassionate and effective care to patients, ensuring their well-being and comfort.

Short Description: Ensuring high-quality patient care.

• Number of patients assisted daily
• Patient satisfaction scores
• Response time to patient needs
• Number of successful patient outcomes

2. Medical Procedures

KRA: Performing medical procedures accurately and efficiently to support healthcare providers.

Short Description: Efficient execution of medical procedures.

• Accuracy of procedure completion
• Number of procedures performed per day
• Adherence to safety protocols
• Feedback from healthcare providers

3. Administrative Support

KRA: Providing administrative support including maintaining records, scheduling appointments, and managing paperwork.

Short Description: Efficient administrative assistance.

• Accuracy of record-keeping
• Timeliness in appointment scheduling
• Error rates in documentation
• Completion of administrative tasks within deadlines

4. Emergency Response

KRA: Responding promptly and effectively in emergency situations to provide critical support.

Short Description: Efficient emergency response handling.

• Response time in emergencies
• Successful resolution of emergency situations
• Adherence to emergency protocols
• Feedback from emergency response teams

5. Patient Education

KRA: Educating patients on their medical conditions, treatments, and preventive care measures.

Short Description: Effective patient education delivery.

• Comprehension levels of patients post-education
• Number of patients educated per day
• Feedback on patient understanding
• Impact of education on patient outcomes

6. Equipment Maintenance

KRA: Ensuring proper maintenance and cleanliness of medical equipment to support smooth operations.

Short Description: Effective equipment maintenance.

• Adherence to equipment maintenance schedules
• Equipment downtime percentage
• Quality of equipment upkeep
• Feedback on equipment functionality

7. Team Collaboration

KRA: Collaborating effectively with healthcare teams to ensure seamless patient care and operational efficiency.

Short Description: Productive team collaboration.

• Feedback from team members
• Contribution to team goals
• Resolution of conflicts within the team
• Team performance enhancement initiatives

8. Infection Control

KRA: Implementing infection control measures to prevent the spread of diseases and maintain a safe healthcare environment.

Short Description: Stringent infection control practices.

• Adherence to infection control protocols
• Infection rates in the healthcare facility
• Training completion on infection control
• Feedback on infection prevention strategies

9. Continuous Learning

KRA: Engaging in continuous learning and professional development to enhance skills and knowledge.

Short Description: Commitment to ongoing learning.

• Number of training hours completed
• Skills improvement assessments
• Implementation of new learning in practice
• Professional certifications attained

10. Quality Improvement

KRA: Contributing to quality improvement initiatives to enhance patient care and operational efficiency.

Short Description: Driving quality improvements.

• Participation in quality improvement projects
• Impact of initiatives on patient outcomes
• Feedback on quality improvement efforts
• Efficiency gains from quality enhancements

Real-Time Example of KRA & KPI

Emergency Response

KRA: Responding to a cardiac arrest situation within 3 minutes to provide life-saving support.

• KPI 1: Response time of 2.5 minutes
• KPI 2: Successful resuscitation of the patient
• KPI 3: Adherence to emergency protocols
• KPI 4: Positive feedback from the medical team

Tracking these KPIs led to improved patient survival rates and enhanced emergency response efficiency.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Para Medical Assistant.