Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Para Medical Assistant
1. Patient Care
KRA: Providing compassionate and effective care to patients, ensuring their well-being and comfort.
Short Description: Ensuring high-quality patient care.
- Number of patients assisted daily
- Patient satisfaction scores
- Response time to patient needs
- Number of successful patient outcomes
2. Medical Procedures
KRA: Performing medical procedures accurately and efficiently to support healthcare providers.
Short Description: Efficient execution of medical procedures.
- Accuracy of procedure completion
- Number of procedures performed per day
- Adherence to safety protocols
- Feedback from healthcare providers
3. Administrative Support
KRA: Providing administrative support including maintaining records, scheduling appointments, and managing paperwork.
Short Description: Efficient administrative assistance.
- Accuracy of record-keeping
- Timeliness in appointment scheduling
- Error rates in documentation
- Completion of administrative tasks within deadlines
4. Emergency Response
KRA: Responding promptly and effectively in emergency situations to provide critical support.
Short Description: Efficient emergency response handling.
- Response time in emergencies
- Successful resolution of emergency situations
- Adherence to emergency protocols
- Feedback from emergency response teams
5. Patient Education
KRA: Educating patients on their medical conditions, treatments, and preventive care measures.
Short Description: Effective patient education delivery.
- Comprehension levels of patients post-education
- Number of patients educated per day
- Feedback on patient understanding
- Impact of education on patient outcomes
6. Equipment Maintenance
KRA: Ensuring proper maintenance and cleanliness of medical equipment to support smooth operations.
Short Description: Effective equipment maintenance.
- Adherence to equipment maintenance schedules
- Equipment downtime percentage
- Quality of equipment upkeep
- Feedback on equipment functionality
7. Team Collaboration
KRA: Collaborating effectively with healthcare teams to ensure seamless patient care and operational efficiency.
Short Description: Productive team collaboration.
- Feedback from team members
- Contribution to team goals
- Resolution of conflicts within the team
- Team performance enhancement initiatives
8. Infection Control
KRA: Implementing infection control measures to prevent the spread of diseases and maintain a safe healthcare environment.
Short Description: Stringent infection control practices.
- Adherence to infection control protocols
- Infection rates in the healthcare facility
- Training completion on infection control
- Feedback on infection prevention strategies
9. Continuous Learning
KRA: Engaging in continuous learning and professional development to enhance skills and knowledge.
Short Description: Commitment to ongoing learning.
- Number of training hours completed
- Skills improvement assessments
- Implementation of new learning in practice
- Professional certifications attained
10. Quality Improvement
KRA: Contributing to quality improvement initiatives to enhance patient care and operational efficiency.
Short Description: Driving quality improvements.
- Participation in quality improvement projects
- Impact of initiatives on patient outcomes
- Feedback on quality improvement efforts
- Efficiency gains from quality enhancements
Real-Time Example of KRA & KPI
Emergency Response
KRA: Responding to a cardiac arrest situation within 3 minutes to provide life-saving support.
- KPI 1: Response time of 2.5 minutes
- KPI 2: Successful resuscitation of the patient
- KPI 3: Adherence to emergency protocols
- KPI 4: Positive feedback from the medical team
Tracking these KPIs led to improved patient survival rates and enhanced emergency response efficiency.
Key Takeaways
- KRA defines what needs to be done, whereas KPI measures how well it is done.
- KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
- Regular tracking and adjustments ensure success in Para Medical Assistant.
