Patient Care Nursing Assistant KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Patient Care Nursing Assistant

1. Patient Care Delivery

KRA: Ensuring high-quality patient care delivery through timely and compassionate assistance.

Short Description: Providing direct patient care and support.

• KPI 1: Average response time to patient calls.
• KPI 2: Patient satisfaction scores on care received.
• KPI 3: Percentage of successful patient transfers.
• KPI 4: Adherence to infection control protocols.

2. Vital Signs Monitoring

KRA: Monitoring and recording vital signs accurately to support patient assessment.

Short Description: Tracking and documenting patient vitals.

• KPI 1: Accuracy of recorded vital signs compared to actual readings.
• KPI 2: Frequency of vital sign monitoring as per protocol.
• KPI 3: Timeliness in reporting abnormal vital signs to healthcare team.
• KPI 4: Training proficiency in using monitoring equipment.

3. Patient Comfort and Hygiene

KRA: Ensuring patient comfort and maintaining hygiene standards for infection prevention.

Short Description: Upholding patient dignity and cleanliness.

• KPI 1: Patient feedback on comfort levels.
• KPI 2: Adherence to bathing and grooming schedules.
• KPI 3: Compliance with changing bed linens and garments.
• KPI 4: Knowledge of and adherence to hygiene protocols.

4. Assistance with Activities of Daily Living (ADL)

KRA: Providing support to patients with ADL tasks to promote independence and well-being.

Short Description: Helping patients with daily tasks.

• KPI 1: Number of patients assisted with ADL tasks daily.
• KPI 2: Improvement in patient mobility and independence levels.
• KPI 3: Documentation of patient progress in ADLs.
• KPI 4: Handling patient emergencies during ADL assistance.

5. Emotional Support and Communication

KRA: Providing emotional support and maintaining effective communication with patients and their families.

Short Description: Building rapport and addressing emotional needs.

• KPI 1: Patient satisfaction with emotional support received.
• KPI 2: Communication effectiveness in conveying medical information.
• KPI 3: Handling of patient and family concerns and feedback.
• KPI 4: Training in empathetic communication skills.

6. Care Plan Implementation

KRA: Implementing and following care plans accurately to meet patient needs and health goals.

Short Description: Executing prescribed care routines.

• KPI 1: Adherence to medication schedules and administration.
• KPI 2: Compliance with dietary and activity guidelines.
• KPI 3: Monitoring and reporting changes in patient condition.
• KPI 4: Collaboration with healthcare team on care plan adjustments.

7. Safety and Emergency Response

KRA: Ensuring a safe environment for patients and responding effectively to emergencies.

Short Description: Maintaining patient safety and crisis readiness.

• KPI 1: Completion of safety checks and risk assessments.
• KPI 2: Timely response to emergency situations and alarms.
• KPI 3: Proficiency in CPR and basic life support techniques.
• KPI 4: Documentation of incident reports and response actions.

8. Collaboration with Healthcare Team

KRA: Collaborating effectively with nurses, doctors, and other healthcare professionals for comprehensive patient care.

Short Description: Working as part of a healthcare team.

• KPI 1: Feedback from team members on collaboration and communication.
• KPI 2: Participation in care team meetings and discussions.
• KPI 3: Contribution to care planning and patient updates.
• KPI 4: Knowledge of roles and responsibilities within the healthcare team.

9. Documentation and Record Keeping

KRA: Maintaining accurate and detailed records of patient care activities and observations.

Short Description: Recording patient information.

• KPI 1: Completeness and accuracy of patient charts and logs.
• KPI 2: Timeliness in documenting care interventions and changes.
• KPI 3: Compliance with privacy and confidentiality policies.
• KPI 4: Training in electronic health record systems and data entry.

10. Professional Development and Training

KRA: Engaging in continuous learning and skill development to enhance patient care competencies.

Short Description: Improving knowledge and skills through training.

• KPI 1: Participation in ongoing training programs and certifications.
• KPI 2: Application of new skills in daily patient care practices.
• KPI 3: Feedback from supervisors on skill enhancement and performance improvement.
• KPI 4: Demonstrated growth in competencies through assessments and evaluations.