Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Patient Care Nursing Assistant
1. Patient Care Delivery
KRA: Ensuring high-quality patient care delivery through timely and compassionate assistance.
Short Description: Providing direct patient care and support.
- KPI 1: Average response time to patient calls.
- KPI 2: Patient satisfaction scores on care received.
- KPI 3: Percentage of successful patient transfers.
- KPI 4: Adherence to infection control protocols.
2. Vital Signs Monitoring
KRA: Monitoring and recording vital signs accurately to support patient assessment.
Short Description: Tracking and documenting patient vitals.
- KPI 1: Accuracy of recorded vital signs compared to actual readings.
- KPI 2: Frequency of vital sign monitoring as per protocol.
- KPI 3: Timeliness in reporting abnormal vital signs to healthcare team.
- KPI 4: Training proficiency in using monitoring equipment.
3. Patient Comfort and Hygiene
KRA: Ensuring patient comfort and maintaining hygiene standards for infection prevention.
Short Description: Upholding patient dignity and cleanliness.
- KPI 1: Patient feedback on comfort levels.
- KPI 2: Adherence to bathing and grooming schedules.
- KPI 3: Compliance with changing bed linens and garments.
- KPI 4: Knowledge of and adherence to hygiene protocols.
4. Assistance with Activities of Daily Living (ADL)
KRA: Providing support to patients with ADL tasks to promote independence and well-being.
Short Description: Helping patients with daily tasks.
- KPI 1: Number of patients assisted with ADL tasks daily.
- KPI 2: Improvement in patient mobility and independence levels.
- KPI 3: Documentation of patient progress in ADLs.
- KPI 4: Handling patient emergencies during ADL assistance.
5. Emotional Support and Communication
KRA: Providing emotional support and maintaining effective communication with patients and their families.
Short Description: Building rapport and addressing emotional needs.
- KPI 1: Patient satisfaction with emotional support received.
- KPI 2: Communication effectiveness in conveying medical information.
- KPI 3: Handling of patient and family concerns and feedback.
- KPI 4: Training in empathetic communication skills.
6. Care Plan Implementation
KRA: Implementing and following care plans accurately to meet patient needs and health goals.
Short Description: Executing prescribed care routines.
- KPI 1: Adherence to medication schedules and administration.
- KPI 2: Compliance with dietary and activity guidelines.
- KPI 3: Monitoring and reporting changes in patient condition.
- KPI 4: Collaboration with healthcare team on care plan adjustments.
7. Safety and Emergency Response
KRA: Ensuring a safe environment for patients and responding effectively to emergencies.
Short Description: Maintaining patient safety and crisis readiness.
- KPI 1: Completion of safety checks and risk assessments.
- KPI 2: Timely response to emergency situations and alarms.
- KPI 3: Proficiency in CPR and basic life support techniques.
- KPI 4: Documentation of incident reports and response actions.
8. Collaboration with Healthcare Team
KRA: Collaborating effectively with nurses, doctors, and other healthcare professionals for comprehensive patient care.
Short Description: Working as part of a healthcare team.
- KPI 1: Feedback from team members on collaboration and communication.
- KPI 2: Participation in care team meetings and discussions.
- KPI 3: Contribution to care planning and patient updates.
- KPI 4: Knowledge of roles and responsibilities within the healthcare team.
9. Documentation and Record Keeping
KRA: Maintaining accurate and detailed records of patient care activities and observations.
Short Description: Recording patient information.
- KPI 1: Completeness and accuracy of patient charts and logs.
- KPI 2: Timeliness in documenting care interventions and changes.
- KPI 3: Compliance with privacy and confidentiality policies.
- KPI 4: Training in electronic health record systems and data entry.
10. Professional Development and Training
KRA: Engaging in continuous learning and skill development to enhance patient care competencies.
Short Description: Improving knowledge and skills through training.
- KPI 1: Participation in ongoing training programs and certifications.
- KPI 2: Application of new skills in daily patient care practices.
- KPI 3: Feedback from supervisors on skill enhancement and performance improvement.
- KPI 4: Demonstrated growth in competencies through assessments and evaluations.
