Patrol Security Officer KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Patrol Security Officer

1. Security Patrol

KRA: Conduct regular security patrols to ensure the safety and security of the premises.

Short Description: Ensure proactive security presence.

• Number of patrols conducted per shift
• Incident response time to security threats
• Accuracy of patrol logs maintained
• Percentage of security breaches detected during patrols

2. Access Control Management

KRA: Manage access control systems to regulate entry and exit of individuals.

Short Description: Ensure controlled access to premises.

• Accuracy of access control logs maintained
• Response time to unauthorized access attempts
• Training completion rate on access control protocols
• Percentage of access control policy compliance

3. Emergency Response Handling

KRA: Respond effectively to emergencies such as fires, medical incidents, or security breaches.

Short Description: Ensure swift and appropriate emergency responses.

• Emergency response time to critical incidents
• Accuracy of emergency procedures followed
• Number of successful emergency evacuations conducted
• Training completion rate on emergency response protocols

4. Report Writing and Documentation

KRA: Maintain accurate and detailed reports of security incidents and activities.

Short Description: Ensure comprehensive documentation of security events.

• Accuracy and completeness of incident reports filed
• Timeliness in submitting daily activity reports
• Quality of written reports assessed
• Number of incidents documented per shift

5. Surveillance Monitoring

KRA: Monitor surveillance systems to detect and deter security threats.

Short Description: Ensure vigilant surveillance coverage.

• Percentage of surveillance area coverage
• Number of suspicious activities detected and reported
• Response time to surveillance alerts
• Accuracy of incident identification through surveillance

6. Crowd Control and Management

KRA: Maintain order and safety during events or crowd gatherings.

Short Description: Ensure crowd safety and regulation.

• Number of crowd incidents prevented or resolved
• Effectiveness in crowd dispersal techniques
• Training completion rate on crowd control strategies
• Feedback from event organizers or attendees on crowd management

7. Property Protection

KRA: Protect property against theft, vandalism, or unauthorized access.

Short Description: Safeguard property integrity.

• Number of security breaches prevented
• Percentage reduction in property damage incidents
• Response time to property alarms triggered
• Inventory of property protection equipment maintained

8. Visitor Assistance

KRA: Provide assistance and guidance to visitors or employees requiring help.

Short Description: Ensure positive visitor experience.

• Number of visitor inquiries resolved satisfactorily
• Feedback from visitors on assistance received
• Response time to visitor assistance requests
• Training completion rate on customer service for security personnel

9. Compliance Monitoring

KRA: Ensure adherence to security policies, procedures, and regulations.

Short Description: Maintain regulatory compliance standards.

• Percentage of compliance audits passed
• Number of policy violations reported and addressed
• Training completion rate on security compliance requirements
• Accuracy of compliance documentation maintained

10. Team Collaboration

KRA: Collaborate effectively with team members and other departments for seamless security operations.

Short Description: Foster teamwork and communication.

• Feedback from team members on collaboration efforts
• Number of cross-departmental security initiatives supported
• Response time to team requests for assistance
• Training completion rate on teamwork and communication skills

Real-Time Example of KRA & KPI

Scenario: Security Patrol at a Shopping Mall

KRA: Ensure regular security patrols are conducted to monitor all areas of the shopping mall.

• KPI 1: Conduct 6 patrols per shift covering all designated zones.
• KPI 2: Maintain an incident response time of under 5 minutes to security threats.
• KPI 3: Log all patrol activities accurately with a 100% completion rate.
• KPI 4: Detect and report at least 90% of potential security breaches during patrols.

Tracking these KPIs resulted in improved security coverage, quicker response times, and enhanced overall safety at the shopping mall.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Patrol Security Officer roles.