Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Personal Attendant
1. Client Care and Support
KRA: Providing compassionate care and support to clients to enhance their well-being.
Short Description: Ensuring clients receive high-quality care and support.
- Client satisfaction rating
- Number of client referrals received
- Response time to client requests
- Client feedback on service quality
2. Personal Hygiene Assistance
KRA: Assisting clients with personal hygiene tasks for their comfort and cleanliness.
Short Description: Ensuring clients maintain proper personal hygiene.
- Number of successfully completed hygiene tasks
- Hygiene improvement feedback from clients
- Adherence to hygiene protocols
- Incidents of hygiene-related issues
3. Medication Management
KRA: Ensuring clients adhere to their medication schedules and assisting with medication management.
Short Description: Safely managing client medications.
- Medication adherence rate
- Accuracy in medication administration
- Incidents of medication errors
- Feedback from healthcare providers on medication management
4. Meal Preparation and Nutrition
KRA: Planning and preparing nutritious meals to meet clients’ dietary requirements.
Short Description: Ensuring clients receive balanced and healthy meals.
- Client satisfaction with meal choices
- Adherence to dietary guidelines
- Food safety practices followed
- Client feedback on meal quality
5. Mobility Assistance
KRA: Providing physical assistance and support to clients with mobility limitations.
Short Description: Enhancing clients’ mobility and independence.
- Number of successful mobility assistance tasks
- Client feedback on mobility support
- Improvement in clients’ mobility over time
- Incidents of mobility-related accidents
6. Emotional and Social Support
KRA: Offering emotional support and companionship to clients to improve their overall well-being.
Short Description: Providing emotional comfort and social interaction.
- Client feedback on emotional support received
- Number of social engagement activities organized
- Client participation in social events
- Improvement in clients’ emotional wellness
7. Household Management
KRA: Managing household tasks and ensuring a clean and organized living environment for clients.
Short Description: Maintaining a safe and comfortable home environment.
- Cleanliness and organization rating of the living space
- Completion of household chores as per schedule
- Client feedback on home environment satisfaction
- Incidents of household safety concerns
8. Communication and Documentation
KRA: Maintaining clear communication with clients, families, and healthcare providers, and accurate documentation of client care activities.
Short Description: Ensuring effective communication and record-keeping.
- Accuracy of care documentation
- Response time to client inquiries
- Feedback on communication effectiveness
- Completeness of client care reports
9. Safety and Emergency Response
KRA: Identifying and mitigating safety risks in the client’s environment and responding effectively to emergencies.
Short Description: Ensuring a safe and secure living environment for clients.
- Completion of safety assessments
- Response time to emergencies
- Client feedback on safety measures taken
- Incidents of safety hazards reported
10. Professional Development and Training
KRA: Engaging in continuous learning and training to enhance skills and stay updated on best practices in personal attendant services.
Short Description: Investing in professional growth and development.
- Number of training hours completed
- Skills improvement based on training feedback
- Certifications obtained
- Application of new skills in client care
Real-Time Example of KRA & KPI
Client Care and Support
KRA: Providing personalized care plans for each client based on their unique needs.
- KPI 1: Client satisfaction rating increased by 20% after implementing personalized care plans.
- KPI 2: Number of client referrals received doubled within three months of improved care services.
- KPI 3: Response time to client requests reduced by 30% through efficient scheduling and communication.
- KPI 4: Client feedback on service quality showed a 95% satisfaction rate post-enhanced care initiatives.
Tracking these KPIs led to enhanced client experience, increased referrals, and overall improved service quality.
Key Takeaways
- KRA defines what needs to be done, whereas KPI measures how well it is done.
- KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
- Regular tracking and adjustments ensure success in Personal Attendant role.
