Personal Attendant KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Personal Attendant

1. Client Care and Support

KRA: Providing compassionate care and support to clients to enhance their well-being.

Short Description: Ensuring clients receive high-quality care and support.

• Client satisfaction rating
• Number of client referrals received
• Response time to client requests
• Client feedback on service quality

2. Personal Hygiene Assistance

KRA: Assisting clients with personal hygiene tasks for their comfort and cleanliness.

Short Description: Ensuring clients maintain proper personal hygiene.

• Number of successfully completed hygiene tasks
• Hygiene improvement feedback from clients
• Adherence to hygiene protocols
• Incidents of hygiene-related issues

3. Medication Management

KRA: Ensuring clients adhere to their medication schedules and assisting with medication management.

Short Description: Safely managing client medications.

• Medication adherence rate
• Accuracy in medication administration
• Incidents of medication errors
• Feedback from healthcare providers on medication management

4. Meal Preparation and Nutrition

KRA: Planning and preparing nutritious meals to meet clients’ dietary requirements.

Short Description: Ensuring clients receive balanced and healthy meals.

• Client satisfaction with meal choices
• Adherence to dietary guidelines
• Food safety practices followed
• Client feedback on meal quality

5. Mobility Assistance

KRA: Providing physical assistance and support to clients with mobility limitations.

Short Description: Enhancing clients’ mobility and independence.

• Number of successful mobility assistance tasks
• Client feedback on mobility support
• Improvement in clients’ mobility over time
• Incidents of mobility-related accidents

6. Emotional and Social Support

KRA: Offering emotional support and companionship to clients to improve their overall well-being.

Short Description: Providing emotional comfort and social interaction.

• Client feedback on emotional support received
• Number of social engagement activities organized
• Client participation in social events
• Improvement in clients’ emotional wellness

7. Household Management

KRA: Managing household tasks and ensuring a clean and organized living environment for clients.

Short Description: Maintaining a safe and comfortable home environment.

• Cleanliness and organization rating of the living space
• Completion of household chores as per schedule
• Client feedback on home environment satisfaction
• Incidents of household safety concerns

8. Communication and Documentation

KRA: Maintaining clear communication with clients, families, and healthcare providers, and accurate documentation of client care activities.

Short Description: Ensuring effective communication and record-keeping.

• Accuracy of care documentation
• Response time to client inquiries
• Feedback on communication effectiveness
• Completeness of client care reports

9. Safety and Emergency Response

KRA: Identifying and mitigating safety risks in the client’s environment and responding effectively to emergencies.

Short Description: Ensuring a safe and secure living environment for clients.

• Completion of safety assessments
• Response time to emergencies
• Client feedback on safety measures taken
• Incidents of safety hazards reported

10. Professional Development and Training

KRA: Engaging in continuous learning and training to enhance skills and stay updated on best practices in personal attendant services.

Short Description: Investing in professional growth and development.

• Number of training hours completed
• Skills improvement based on training feedback
• Certifications obtained
• Application of new skills in client care

Real-Time Example of KRA & KPI

Client Care and Support

KRA: Providing personalized care plans for each client based on their unique needs.

• KPI 1: Client satisfaction rating increased by 20% after implementing personalized care plans.
• KPI 2: Number of client referrals received doubled within three months of improved care services.
• KPI 3: Response time to client requests reduced by 30% through efficient scheduling and communication.
• KPI 4: Client feedback on service quality showed a 95% satisfaction rate post-enhanced care initiatives.

Tracking these KPIs led to enhanced client experience, increased referrals, and overall improved service quality.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Personal Attendant role.