Portering KRA/KPI

**Job Title:** Portering Staff

**Job Description:**

As a Portering Staff member, you will be responsible for providing essential support services within an organization. Your role involves handling various tasks related to logistics, maintenance, and customer service to ensure the smooth functioning of operational activities. The ideal candidate should possess strong communication skills, attention to detail, and a proactive approach to problem-solving.

**Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)**

**1. Logistics Support**
– **KRA:** Ensuring timely and efficient movement of goods and equipment.
– **Short Description:** Managing logistical operations for seamless workflow.
– KPIs:
1. Percentage of on-time deliveries
2. Inventory accuracy rate
3. Reduction in transportation costs
4. Number of successful logistics projects completed

**2. Facility Maintenance**
– **KRA:** Maintaining cleanliness and functionality of facilities.
– **Short Description:** Ensuring a safe and well-maintained environment.
– KPIs:
1. Facility downtime percentage
2. Completion rate of maintenance tasks
3. Customer satisfaction with facility conditions
4. Energy efficiency improvements

**3. Customer Service**
– **KRA:** Providing excellent customer service to internal and external stakeholders.
– **Short Description:** Ensuring customer satisfaction and loyalty.
– KPIs:
1. Customer feedback ratings
2. Response time to service requests
3. Number of resolved customer complaints
4. Customer retention rate

**4. Safety and Security**
– **KRA:** Implementing safety protocols and security measures.
– **Short Description:** Ensuring a secure environment for all.
– KPIs:
1. Number of safety incidents
2. Compliance with safety regulations
3. Security breach incidents
4. Emergency response time

**Real-Time Example of KRA & KPI**

**Example:** In a hospital setting, a Portering Staff member ensures efficient patient transfers between departments.
– **KRA:** Timely and safe patient transfers.
– **KPIs:**
1. Average transfer time per patient
2. Patient satisfaction with transfer process
3. Reduction in transfer-related incidents
4. Compliance with infection control protocols

**Key Takeaways**
– **KRA defines what needs to be done**, whereas **KPI measures how well it is done**.
– **KPIs should always be SMART** (Specific, Measurable, Achievable, Relevant, Time-bound).
– **Regular tracking and adjustments** ensure success in Portering Staff.

This structured content layout provides clear, concise, and measurable KPIs for evaluating the performance of Portering Staff while maintaining professional readability.