Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Private Jet Flight Attendant
1. Safety and Emergency Procedures
KRA: Ensuring the safety of passengers during flights by following and implementing emergency procedures effectively.
Short Description: Safety and emergency protocol adherence.
- KPI 1: Completion of regular safety training.
- KPI 2: Emergency response time during drills.
- KPI 3: Passenger satisfaction with safety measures.
- KPI 4: Compliance with aviation safety regulations.
2. Customer Service and Passenger Comfort
KRA: Providing excellent customer service and ensuring passenger comfort throughout the flight duration.
Short Description: Passenger satisfaction and comfort.
- KPI 1: Passenger feedback ratings on service quality.
- KPI 2: On-time delivery of requested amenities.
- KPI 3: Handling passenger complaints effectively.
- KPI 4: Number of repeat customers due to service experience.
3. Cabin Maintenance and Presentation
KRA: Maintaining the cleanliness, organization, and aesthetic appeal of the cabin interior.
Short Description: Cabin hygiene and presentation.
- KPI 1: Regular inspection and cleaning schedule adherence.
- KPI 2: Feedback on cabin appearance from passengers.
- KPI 3: Inventory management for cabin supplies.
- KPI 4: Compliance with cabin presentation standards.
4. Food and Beverage Service
KRA: Managing and serving food and beverages to passengers in a timely and professional manner.
Short Description: In-flight catering service.
- KPI 1: Accuracy of meal orders and dietary restrictions.
- KPI 2: Timeliness in serving meals and beverages.
- KPI 3: Quality feedback on food and beverage options.
- KPI 4: Inventory control for onboard refreshments.
5. Communication and Coordination
KRA: Maintaining clear communication with the flight crew and coordinating tasks effectively for seamless operations.
Short Description: Team collaboration and coordination.
- KPI 1: Responsiveness to pilot and crew instructions.
- KPI 2: Efficient communication during emergencies.
- KPI 3: Feedback on teamwork from crew members.
- KPI 4: Handling in-flight logistics smoothly.
6. Security Protocols Compliance
KRA: Ensuring compliance with security protocols and regulations for the safety of passengers and crew.
Short Description: Security procedure adherence.
- KPI 1: Successful completion of security training modules.
- KPI 2: Adherence to security screening protocols.
- KPI 3: Security incident response effectiveness.
- KPI 4: Compliance with aviation security guidelines.
7. Conflict Resolution and Diplomacy
KRA: Handling conflicts among passengers diplomatically and ensuring a peaceful and harmonious environment onboard.
Short Description: Conflict resolution and diplomacy skills.
- KPI 1: Number of conflicts resolved satisfactorily.
- KPI 2: Passengers’ feedback on conflict resolution approach.
- KPI 3: Maintaining a calm and composed demeanor during conflicts.
- KPI 4: Positive impact on overall passenger experience.
8. First Aid and Medical Assistance
KRA: Providing first aid and medical assistance to passengers in case of emergencies or health issues during flights.
Short Description: In-flight medical support.
- KPI 1: First aid certification renewal and training updates.
- KPI 2: Response time to medical emergencies.
- KPI 3: Passengers’ feedback on medical assistance provided.
- KPI 4: Collaboration with medical professionals for onboard emergencies.
9. Regulatory Compliance and Documentation
KRA: Ensuring all necessary regulatory documentation and records are maintained accurately and up to date.
Short Description: Regulatory paperwork and compliance.
- KPI 1: Completion of required training on aviation regulations.
- KPI 2: Accuracy and timeliness of documentation submissions.
- KPI 3: Compliance with aviation authority audits.
- KPI 4: Knowledge of updated regulatory changes in the aviation industry.
10. Continuous Improvement and Professional Development
KRA: Engaging in continuous learning, skill enhancement, and professional development to deliver exceptional service.
Short Description: Personal and professional growth.
- KPI 1: Participation in relevant training programs and workshops.
- KPI 2: Implementation of new skills in daily operations.
- KPI 3: Feedback from supervisors on performance improvement.
- KPI 4: Career progression within the aviation industry.
