Restaurant General Manager KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Restaurant General Manager

1. Quality Management

KRA: Ensuring high-quality food and service standards are consistently met to enhance customer satisfaction.

Short Description: Maintaining top-notch quality across all operational aspects.

• KPI 1: Customer satisfaction scores above 90%.
• KPI 2: Compliance with food safety regulations at all times.
• KPI 3: Reduction in customer complaints by 20% annually.
• KPI 4: Quarterly quality audits with a score of 95% or above.

2. Financial Performance

KRA: Managing the restaurant’s financial health by optimizing costs and increasing revenue.

Short Description: Driving profitability through effective financial management.

• KPI 1: Achieve a monthly revenue target of $X.
• KPI 2: Maintain food and labor cost within budgeted percentages.
• KPI 3: Increase average check size by X% annually.
• KPI 4: Improve profit margins by X% within the fiscal year.

3. Team Leadership

KRA: Building and leading a high-performing team to deliver exceptional service.

Short Description: Fostering a culture of excellence and teamwork among staff.

• KPI 1: Staff retention rate above industry average.
• KPI 2: Employee satisfaction scores above 85%.
• KPI 3: Training completion rate of 100% for all staff annually.
• KPI 4: Recognition programs resulting in improved employee morale and performance.

4. Operational Efficiency

KRA: Ensuring smooth operations and efficient workflow for optimal productivity.

Short Description: Streamlining processes to enhance operational efficiency.

• KPI 1: Reduce wait times by X% during peak hours.
• KPI 2: Inventory management accuracy of 98% or above.
• KPI 3: Implement cost-effective measures resulting in X% savings on operational expenses.
• KPI 4: Implement technology solutions to improve order processing time by X minutes.

5. Customer Experience

KRA: Enhancing the overall dining experience and ensuring customer satisfaction.

Short Description: Creating memorable experiences for patrons.

• KPI 1: Increase customer retention rate by X% annually.
• KPI 2: Maintain online review ratings above 4 stars.
• KPI 3: Implement customer feedback improvements with a satisfaction increase of X%.
• KPI 4: Conduct mystery shopper audits with scores above 90%.

6. Marketing and Promotions

KRA: Developing and executing marketing strategies to drive foot traffic and sales.

Short Description: Increasing brand visibility and attracting new customers.

• KPI 1: Increase social media engagement by X% quarterly.
• KPI 2: Implement successful promotional campaigns with a ROI of X%.
• KPI 3: Collaborate with local influencers for brand promotion and measure impact on sales.
• KPI 4: Track customer acquisition cost and optimize marketing spend for maximum ROI.

7. Health and Safety Compliance

KRA: Ensuring adherence to health and safety regulations to provide a safe environment for guests and staff.

Short Description: Prioritizing health and safety standards in all operational areas.

• KPI 1: Maintain health inspection scores above 95%.
• KPI 2: Conduct regular safety training sessions for all staff with 100% participation.
• KPI 3: Implement COVID-19 safety protocols and ensure compliance with local guidelines.
• KPI 4: Zero incidents of foodborne illness outbreaks reported during the year.

8. Business Development

KRA: Identifying growth opportunities and driving business expansion initiatives.

Short Description: Proactively seeking avenues for business growth and sustainability.

• KPI 1: Increase catering sales by X% year-over-year.
• KPI 2: Explore new market segments and launch successful pilot programs.
• KPI 3: Establish partnerships with local businesses for mutually beneficial promotions.
• KPI 4: Introduce innovative menu items and track their contribution to overall revenue.

9. Crisis Management

KRA: Developing and implementing contingency plans to handle unforeseen crises effectively.

Short Description: Preparedness and swift response to crisis situations.

• KPI 1: Conduct quarterly crisis simulations with successful resolution outcomes.
• KPI 2: Maintain a communication protocol for emergencies with immediate response times.
• KPI 3: Implement disaster recovery plans and test their effectiveness bi-annually.
• KPI 4: Reduce downtime during crises by X% through efficient response strategies.

10. Sustainability Initiatives

KRA: Implementing eco-friendly practices and sustainability initiatives for a greener operation.

Short Description: Commitment to environmental responsibility and sustainable practices.

• KPI 1: Reduce energy consumption by X% through efficiency upgrades.
• KPI 2: Source locally grown produce and track the percentage of sustainable ingredients used.
• KPI 3: Implement waste reduction strategies and achieve recycling targets annually.
• KPI 4: Obtain green certification and maintain compliance with eco-friendly standards.