Employee Relations Manager KRA/KPI

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Secretary

1. Administrative Support

KRA: Providing administrative support to ensure smooth functioning of the office.

Short Description: Efficiently manage office administrative tasks.

• KPI 1: Timely response to emails and inquiries.
• KPI 2: Accuracy in maintaining records and documentation.
• KPI 3: Meeting deadlines for task completion.
• KPI 4: Efficient organization of office supplies and resources.

2. Calendar Management

KRA: Managing schedules, appointments, and meetings for effective time management.

Short Description: Ensure a well-organized calendar for the secretary.

• KPI 1: Minimize scheduling conflicts and overlaps.
• KPI 2: On-time reminders for upcoming meetings and deadlines.
• KPI 3: Efficient coordination of internal and external meetings.
• KPI 4: Adjusting schedules promptly based on changing priorities.

3. Communication Handling

KRA: Managing all communication channels effectively.

Short Description: Ensure clear and prompt communication within and outside the organization.

• KPI 1: Timely responses to phone calls and messages.
• KPI 2: Accuracy in drafting and proofreading emails and letters.
• KPI 3: Maintaining confidentiality in all communications.
• KPI 4: Effective communication with team members and stakeholders.

4. Travel Arrangements

KRA: Organizing travel plans and accommodations efficiently.

Short Description: Ensure smooth travel logistics for the secretary.

• KPI 1: Booking cost-effective travel options without compromising comfort.
• KPI 2: Providing detailed itineraries and travel documents in advance.
• KPI 3: Handling last-minute changes or cancellations effectively.
• KPI 4: Ensuring travel expenses are within budget limits.

5. File and Data Management

KRA: Organizing and maintaining physical and digital files accurately.

Short Description: Efficiently manage data and documents for easy retrieval.

• KPI 1: Implementing a systematic filing system for easy access.
• KPI 2: Regularly updating and archiving outdated files.
• KPI 3: Ensuring data security and confidentiality measures are in place.
• KPI 4: Conducting regular audits to maintain data accuracy.

6. Meeting Coordination

KRA: Coordinating meetings and agendas effectively.

Short Description: Ensure seamless execution of meetings and follow-ups.

• KPI 1: Scheduling meetings with all relevant stakeholders in a timely manner.
• KPI 2: Providing meeting agendas and necessary materials beforehand.
• KPI 3: Documenting meeting minutes accurately and distributing them promptly.
• KPI 4: Following up on action items and deadlines discussed in meetings.

7. Office Logistics Management

KRA: Overseeing office maintenance and logistics for a conducive work environment.

Short Description: Ensure smooth operations of office facilities.

• KPI 1: Timely coordination of office repairs and maintenance services.
• KPI 2: Managing office supplies inventory and reordering when necessary.
• KPI 3: Implementing workspace organization for maximum efficiency.
• KPI 4: Monitoring and optimizing office utilities consumption.

8. Correspondence Management

KRA: Handling incoming and outgoing correspondence efficiently.

Short Description: Ensure timely and accurate handling of all official communications.

• KPI 1: Promptly sorting and prioritizing incoming mail and emails.
• KPI 2: Drafting professional responses to correspondence as necessary.
• KPI 3: Ensuring proper filing and archiving of all correspondence for future reference.
• KPI 4: Maintaining a log of all outgoing correspondence for tracking purposes.

9. Task Prioritization

KRA: Prioritizing tasks based on urgency and importance.

Short Description: Ensure that tasks are completed efficiently based on their significance.

• KPI 1: Effective time management to address urgent tasks promptly.
• KPI 2: Utilizing task management tools for prioritization and tracking progress.
• KPI 3: Seeking clarification on task priorities from superiors when necessary.
• KPI 4: Regularly reviewing and adjusting task priorities as per changing requirements.

10. Professional Development

KRA: Engaging in continuous learning and skill enhancement.

Short Description: Stay updated with industry trends and improve relevant skills.

• KPI 1: Participating in relevant training programs and workshops.
• KPI 2: Seeking feedback from supervisors on performance improvement areas.
• KPI 3: Demonstrating the application of new skills in daily tasks.
• KPI 4: Setting personal development goals and tracking progress regularly.