Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Security Guard
1. Security Patrol
KRA: Conduct regular security patrols to ensure premises are secure and safe.
Short Description: Ensure physical security through regular patrols.
- Number of patrols completed per shift
- Response time to security breaches
- Number of incidents reported during patrols
- Adherence to patrol schedules
2. Access Control Management
KRA: Manage access control systems to prevent unauthorized entry.
Short Description: Regulate access to restricted areas.
- Accuracy of access logs and entries
- Incidents of unauthorized access
- Response time to access control alerts
- Training completion for access control procedures
3. Emergency Response Handling
KRA: Respond effectively to emergencies such as fires, medical incidents, or security breaches.
Short Description: Ensure prompt and efficient emergency responses.
- Time taken to initiate emergency response
- Accuracy of emergency response procedures followed
- Client/customer feedback on emergency handling
- Number of successful emergency resolutions
4. Report Writing
KRA: Maintain detailed and accurate incident reports for documentation and analysis.
Short Description: Document incidents for future reference.
- Timeliness of incident report submission
- Completeness and accuracy of incident details
- Use of standard report templates
- Feedback on report quality from supervisors
5. Customer Service
KRA: Provide excellent customer service and assistance to clients and visitors.
Short Description: Ensure positive interactions with clients.
- Client satisfaction ratings
- Number of positive customer feedback received
- Response time to client queries or requests
- Incidents of customer complaints resolved
6. CCTV Monitoring
KRA: Monitor CCTV cameras to ensure continuous surveillance of premises.
Short Description: Monitor surveillance systems for security.
- Percentage of time spent actively monitoring cameras
- Number of security incidents detected through CCTV
- Accuracy in identifying suspicious activities
- Maintenance of CCTV equipment and functionality
7. Alarm System Management
KRA: Manage alarm systems to promptly respond to security breaches.
Short Description: Ensure alarm systems are operational and effective.
- Number of false alarms triggered
- Response time to alarm activations
- Training completion for alarm system operation
- Alarm system maintenance and updates adherence
8. Security Risk Assessment
KRA: Conduct regular security risk assessments to identify vulnerabilities and implement preventive measures.
Short Description: Evaluate and mitigate security risks.
- Frequency of risk assessments conducted
- Number of security vulnerabilities identified
- Implementation rate of recommended security measures
- Reduction in security incidents post-assessment
9. Team Collaboration
KRA: Collaborate effectively with team members and other departments for seamless security operations.
Short Description: Work cohesively with colleagues for security goals.
- Participation in team meetings and training sessions
- Feedback from team members on collaboration skills
- Resolution time for inter-departmental security issues
- Contribution to team initiatives and improvements
10. Legal Compliance
KRA: Ensure adherence to all legal and regulatory requirements related to security operations.
Short Description: Comply with security laws and regulations.
- Completion rate of legal compliance training
- Audit findings related to legal compliance
- Timely updates on regulatory changes implemented
- Incidents of non-compliance and corrective actions taken
