Security KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Security Guard

1. Security Patrol

KRA: Conduct regular security patrols to ensure premises are secure and safe.

Short Description: Ensure physical security through regular patrols.

• Number of patrols completed per shift
• Response time to security breaches
• Number of incidents reported during patrols
• Adherence to patrol schedules

2. Access Control Management

KRA: Manage access control systems to prevent unauthorized entry.

Short Description: Regulate access to restricted areas.

• Accuracy of access logs and entries
• Incidents of unauthorized access
• Response time to access control alerts
• Training completion for access control procedures

3. Emergency Response Handling

KRA: Respond effectively to emergencies such as fires, medical incidents, or security breaches.

Short Description: Ensure prompt and efficient emergency responses.

• Time taken to initiate emergency response
• Accuracy of emergency response procedures followed
• Client/customer feedback on emergency handling
• Number of successful emergency resolutions

4. Report Writing

KRA: Maintain detailed and accurate incident reports for documentation and analysis.

Short Description: Document incidents for future reference.

• Timeliness of incident report submission
• Completeness and accuracy of incident details
• Use of standard report templates
• Feedback on report quality from supervisors

5. Customer Service

KRA: Provide excellent customer service and assistance to clients and visitors.

Short Description: Ensure positive interactions with clients.

• Client satisfaction ratings
• Number of positive customer feedback received
• Response time to client queries or requests
• Incidents of customer complaints resolved

6. CCTV Monitoring

KRA: Monitor CCTV cameras to ensure continuous surveillance of premises.

Short Description: Monitor surveillance systems for security.

• Percentage of time spent actively monitoring cameras
• Number of security incidents detected through CCTV
• Accuracy in identifying suspicious activities
• Maintenance of CCTV equipment and functionality

7. Alarm System Management

KRA: Manage alarm systems to promptly respond to security breaches.

Short Description: Ensure alarm systems are operational and effective.

• Number of false alarms triggered
• Response time to alarm activations
• Training completion for alarm system operation
• Alarm system maintenance and updates adherence

8. Security Risk Assessment

KRA: Conduct regular security risk assessments to identify vulnerabilities and implement preventive measures.

Short Description: Evaluate and mitigate security risks.

• Frequency of risk assessments conducted
• Number of security vulnerabilities identified
• Implementation rate of recommended security measures
• Reduction in security incidents post-assessment

9. Team Collaboration

KRA: Collaborate effectively with team members and other departments for seamless security operations.

Short Description: Work cohesively with colleagues for security goals.

• Participation in team meetings and training sessions
• Feedback from team members on collaboration skills
• Resolution time for inter-departmental security issues
• Contribution to team initiatives and improvements

10. Legal Compliance

KRA: Ensure adherence to all legal and regulatory requirements related to security operations.

Short Description: Comply with security laws and regulations.

• Completion rate of legal compliance training
• Audit findings related to legal compliance
• Timely updates on regulatory changes implemented
• Incidents of non-compliance and corrective actions taken