Software Quality Assurance KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Software Tester

1. Test Planning and Strategy

KRA: Develop comprehensive test plans and strategies to ensure thorough testing of software products.

Short Description: Strategic test planning for effective testing.

• Number of test cases created per project
• Percentage of test coverage achieved
• Defect detection rate during test execution
• Adherence to test schedule and deadlines

2. Test Case Design and Execution

KRA: Design, execute, and maintain test cases to validate software functionalities and performance.

Short Description: Creating and executing test cases for accurate testing.

• Test case effectiveness in identifying defects
• Test case execution time per module
• Percentage of passed test cases
• Efficiency in identifying critical issues

3. Defect Management

KRA: Efficiently track, report, and manage defects to ensure timely resolution and software quality improvement.

Short Description: Managing defects for enhanced software quality.

• Defect closure rate per sprint/release
• Severity level of reported defects
• Root cause analysis completion rate
• Defect reoccurrence rate post-fix implementation

4. Automation Testing

KRA: Develop and implement automated test scripts to streamline testing processes and increase efficiency.

Short Description: Automating tests for improved efficiency.

• Percentage of test coverage through automation
• Automation script execution time reduction percentage
• Number of test cases automated per sprint/release
• Accuracy of automated test results compared to manual testing

5. Regression Testing

KRA: Conduct regression tests to ensure new software updates do not impact existing functionalities.

Short Description: Ensuring software stability through regression testing.

• Regression test suite coverage percentage
• Number of defects identified through regression testing
• Regression test execution time reduction percentage
• Effectiveness in identifying regression-prone areas

6. Performance Testing

KRA: Perform load, stress, and performance tests to evaluate software scalability and responsiveness.

Short Description: Assessing software performance under various conditions.

• Response time under peak load conditions
• Scalability assessment of the software system
• Percentage of performance improvement recommendations implemented
• Identification of performance bottlenecks and solutions proposed

7. Collaboration and Communication

KRA: Collaborate with cross-functional teams and communicate testing progress, issues, and recommendations effectively.

Short Description: Establishing transparent communication channels for testing updates.

• Feedback on communication effectiveness from team members
• Timeliness of reporting testing progress to stakeholders
• Resolution time for communication-related issues
• Number of successful collaborative initiatives with other teams

8. Continuous Learning and Improvement

KRA: Stay updated on testing methodologies and tools to enhance testing capabilities and contribute to continuous improvement.

Short Description: Embracing learning for ongoing enhancement in testing practices.

• Number of new testing techniques learned and implemented
• Feedback on the effectiveness of implementing new methodologies
• Percentage of improvement in testing efficiency post-implementation of new tools
• Participation in testing-related workshops/seminars/training sessions

9. Quality Assurance Compliance

KRA: Ensure adherence to quality standards, procedures, and regulatory requirements in all testing activities.

Short Description: Upholding quality standards and compliance in testing processes.

• Compliance audit results for testing processes
• Number of quality standard deviations identified and rectified
• Adherence to regulatory requirements in testing outputs
• Effectiveness of quality control measures in defect prevention

10. Stakeholder Satisfaction

KRA: Ensure stakeholders’ satisfaction by delivering high-quality, reliable, and user-centric software products through effective testing.

Short Description: Focusing on stakeholder satisfaction through quality deliverables.

• Stakeholder feedback on software quality and reliability
• Number of reported post-release defects from stakeholders
• Timely delivery of tested software products as per stakeholder expectations
• Stakeholder satisfaction survey results related to testing outcomes