Technical Trainee KRA/KPI

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Stores Person

1. Inventory Management

KRA: Responsible for overseeing the organization’s inventory to ensure adequate stock levels and prevent stockouts.

Short Description: Manage and optimize inventory levels efficiently.

• 1. Average Inventory Turnover Rate
• 2. Stock Accuracy Percentage
• 3. Order Fulfillment Accuracy
• 4. Stockout Rate

2. Receiving and Dispatch

KRA: Handle the receipt of goods, inspect quality, and ensure accurate dispatch of orders.

Short Description: Efficiently manage goods receipt and dispatch processes.

• 1. On-time Receipt Rate
• 2. Receiving Error Rate
• 3. Dispatch Accuracy
• 4. Turnaround Time for Dispatch

3. Stock Replenishment

KRA: Monitor stock levels, forecast demand, and initiate replenishment orders to avoid stockouts.

Short Description: Maintain optimal stock levels through timely replenishment.

• 1. Reorder Point Accuracy
• 2. Lead Time for Replenishment
• 3. Replenishment Cost Efficiency
• 4. Stock Holding Cost

4. Quality Control

KRA: Ensure all received goods meet quality standards and conduct quality checks before dispatch.

Short Description: Uphold quality standards in all incoming and outgoing goods.

• 1. Quality Inspection Compliance
• 2. Return Rate due to Quality Issues
• 3. Customer Feedback on Quality
• 4. Compliance with Quality Standards

5. Vendor Management

KRA: Build and maintain relationships with suppliers to ensure timely deliveries and favorable terms.

Short Description: Foster positive relationships with suppliers for efficient procurement.

• 1. Supplier Performance Rating
• 2. On-time Delivery Rate
• 3. Cost Negotiation Effectiveness
• 4. Vendor Communication Efficiency

6. Documentation and Record Keeping

KRA: Maintain accurate records of inventory, transactions, and supplier information for reference and audit purposes.

Short Description: Ensure thorough documentation and record-keeping practices.

• 1. Documentation Accuracy Rate
• 2. Audit Compliance Score
• 3. Record Retrieval Time
• 4. Data Security Measures

7. Health and Safety Compliance

KRA: Adhere to health and safety guidelines in all warehouse activities to ensure a safe working environment.

Short Description: Maintain a safe and healthy workplace for all employees.

• 1. Safety Training Completion Rate
• 2. Incident Report Rate
• 3. Safety Equipment Maintenance
• 4. Compliance with Safety Regulations

8. Cost Management

KRA: Implement cost-effective measures in inventory management and procurement processes to optimize expenses.

Short Description: Control costs while maintaining operational efficiency.

• 1. Inventory Holding Cost Reduction
• 2. Procurement Cost Savings
• 3. Cost per Order Processed
• 4. Budget Variance Analysis

9. Process Optimization

KRA: Identify areas for process improvement and implement efficiency-enhancing measures in stores operations.

Short Description: Continuously improve processes for better performance.

• 1. Process Cycle Time Reduction
• 2. Error Reduction Rate
• 3. Process Automation Implementation
• 4. Employee Productivity Increase

10. Team Collaboration

KRA: Work collaboratively with other team members and departments to ensure seamless operations and customer satisfaction.

Short Description: Foster teamwork and communication for overall success.

• 1. Cross-Departmental Collaboration Effectiveness
• 2. Team Performance Improvement
• 3. Customer Satisfaction Ratings
• 4. Employee Engagement Levels

Real-Time Example of KRA & KPI

Inventory Management in E-commerce Warehouse

KRA: In an e-commerce warehouse, maintaining an average inventory turnover rate of 5, stock accuracy above 98%, order fulfillment accuracy of 99%, and minimizing stockout rate to less than 2%.

• KPI 1: Average Inventory Turnover Rate = (Cost of Goods Sold / Average Inventory Value)
• KPI 2: Stock Accuracy Percentage = (Number of accurate stock counts / Total stock counts) * 100
• KPI 3: Order Fulfillment Accuracy = (Number of accurate orders / Total orders processed) * 100
• KPI 4: Stockout Rate = (Number of stockouts / Total orders) * 100

These KPIs led to improved inventory management efficiency, reduced stockouts, and enhanced customer satisfaction.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Stores Person.