Supervisor KRA/KPI

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Supervisor Job Description

1. Team Management

KRA: Responsible for effectively managing and leading a team to achieve departmental goals.

Short Description: Team leadership and goal attainment.

• Employee Satisfaction Score
• Team Productivity Metrics
• Employee Turnover Rate
• Training Hours per Employee

2. Performance Evaluation

KRA: Conduct regular performance evaluations and provide feedback to team members.

Short Description: Performance assessment and feedback provision.

• Completion of Performance Reviews
• Employee Skill Improvement Rate
• Goal Achievement Rate
• Feedback Implementation Rate

3. Operational Efficiency

KRA: Ensure operational processes are efficient and meet quality standards.

Short Description: Process efficiency and quality control.

• Process Improvement Initiatives Implemented
• Quality Assurance Compliance Rate
• Cost Reduction Initiatives Implemented
• On-time Delivery Rate

4. Conflict Resolution

KRA: Address and resolve conflicts within the team to maintain a harmonious work environment.

Short Description: Conflict management and resolution.

• Conflict Resolution Time
• Team Conflict Incidents Trend
• Employee Satisfaction Post-Conflict
• Team Collaboration Improvement Rate

5. Training and Development

KRA: Identify training needs and develop learning programs to enhance team skills.

Short Description: Training needs assessment and program development.

• Training Needs Identification Accuracy
• Training Program Completion Rate
• Employee Skill Enhancement Rate
• Training Cost Efficiency

6. Goal Setting

KRA: Collaborate with team members to set challenging yet achievable goals.

Short Description: Effective goal setting and alignment.

• Goal Attainment Rate
• Goal Alignment with Organizational Objectives
• Employee Engagement in Goal Setting
• Goal Adjustment Flexibility

7. Communication Management

KRA: Establish clear communication channels and ensure information flow within the team.

Short Description: Communication efficiency and transparency.

• Communication Response Time
• Feedback Loop Effectiveness
• Information Accuracy Rate
• Team Communication Satisfaction Score

8. Resource Allocation

KRA: Optimize resource allocation to maximize productivity and efficiency.

Short Description: Resource utilization and optimization.

• Resource Waste Reduction Rate
• Resource Allocation Accuracy
• Productivity per Resource Unit
• Resource Cost Efficiency

9. Decision Making

KRA: Make timely and effective decisions to drive team performance and achieve objectives.

Short Description: Decision-making effectiveness and impact.

• Decision Implementation Time
• Decision Outcome Evaluation
• Decision Alignment with Goals
• Decision Flexibility and Adaptability

10. Performance Monitoring

KRA: Monitor team performance metrics and take corrective actions as needed.

Short Description: Performance tracking and improvement.

• Key Performance Indicator Adherence
• Performance Gap Identification Rate
• Performance Improvement Initiatives Implemented
• Performance Trend Analysis Accuracy