Survey Programmer KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Survey Programmer

1. Survey Design and Programming

KRA: Responsible for designing and programming surveys accurately and efficiently.

Short Description: Survey creation and coding.

• Survey completion time
• Programming errors per survey
• Survey respondent engagement rate
• Survey completion rate

2. Data Quality Assurance

KRA: Ensuring the quality and accuracy of survey data collected.

Short Description: Data validation and verification.

• Data cleaning efficiency
• Error detection and correction rate
• Data integrity maintenance
• Data validation completion time

3. Survey Logic Implementation

KRA: Implementing complex survey logic and branching conditions.

Short Description: Logical flow design.

• Logic error rate
• Branching accuracy
• Logic testing time
• Logic implementation efficiency

4. Client Communication and Support

KRA: Providing client support and addressing survey-related queries.

Short Description: Client interaction and assistance.

• Client satisfaction rating
• Response time to client queries
• Issue resolution rate
• Client feedback incorporation

5. Survey Platform Management

KRA: Managing survey platforms and ensuring optimal performance.

Short Description: Platform maintenance and optimization.

• Platform uptime percentage
• Platform loading speed
• Platform security compliance
• Platform feature utilization rate

6. Reporting and Analytics

KRA: Analyzing survey data and generating actionable insights.

Short Description: Data analysis and reporting.

• Report accuracy
• Insight generation time
• Data visualization effectiveness
• Actionable recommendations provided

7. Process Improvement Initiatives

KRA: Identifying and implementing process improvements for survey programming.

Short Description: Continuous process enhancement.

• Process efficiency gains
• Implementation of new tools or technologies
• Training effectiveness on new processes
• Feedback integration from team members

8. Compliance and Data Security

KRA: Ensuring surveys comply with data protection regulations and security standards.

Short Description: Data privacy and security adherence.

• Regulatory compliance rate
• Data breach incidents
• Security audit outcomes
• Training completion on data security

9. Team Collaboration and Knowledge Sharing

KRA: Collaborating with team members and sharing expertise for mutual growth.

Short Description: Team synergy and knowledge exchange.

• Team feedback on collaboration
• Knowledge sharing initiatives taken
• Learning and development participation
• Team project success rate

10. Stakeholder Relationship Management

KRA: Building and maintaining relationships with internal and external stakeholders.

Short Description: Stakeholder engagement and satisfaction.

• Stakeholder feedback integration
• Relationship-building activities completion
• Stakeholder satisfaction surveys
• Stakeholder retention rate