Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Trolley Boy
1. Customer Service
KRA: Ensuring exceptional customer service to enhance customer satisfaction and loyalty for Trolley Boy.
Short Description: Deliver outstanding customer service experiences.
- Customer satisfaction score
- Average response time to customer queries
- Number of positive customer reviews
- Customer retention rate
2. Operational Efficiency
KRA: Streamlining operations to improve efficiency and reduce costs for Trolley Boy.
Short Description: Optimize operational processes for maximum efficiency.
- Time taken to complete tasks
- Cost per unit of service provided
- Inventory turnover rate
- Percentage reduction in operational costs
3. Sales Growth
KRA: Driving sales growth through strategic initiatives and marketing efforts for Trolley Boy.
Short Description: Achieve and exceed sales targets.
- Monthly sales revenue
- Conversion rate from leads to customers
- Average order value
- Market share growth
4. Employee Development
KRA: Fostering a culture of learning and growth among employees to improve performance and retention at Trolley Boy.
Short Description: Develop and empower employees.
- Training hours per employee
- Employee satisfaction survey results
- Promotion rate from within the organization
- Employee turnover rate
5. Brand Awareness
KRA: Increasing brand visibility and recognition to attract new customers for Trolley Boy.
Short Description: Enhance brand presence in the market.
- Brand mentions on social media
- Website traffic from brand-related keywords
- Brand recall rate among target audience
- Partnerships/collaborations with influencers
6. Quality Assurance
KRA: Ensuring high-quality products and services to maintain customer satisfaction and loyalty at Trolley Boy.
Short Description: Uphold quality standards in all offerings.
- Product/service defect rate
- Customer complaints resolution time
- Quality audit scores
- Net Promoter Score (NPS)
7. Market Research
KRA: Conducting market research to identify trends and opportunities for growth at Trolley Boy.
Short Description: Stay informed about market dynamics.
- Market share analysis
- Competitor analysis reports
- Consumer behavior insights applied
- New market penetration rate
8. Digital Marketing
KRA: Implementing digital marketing strategies to increase online visibility and engagement for Trolley Boy.
Short Description: Enhance digital presence and reach.
- Website traffic growth rate
- Click-through rate (CTR) on digital ads
- Social media engagement metrics
- Email open rates and click-through rates
9. Cost Control
KRA: Managing costs effectively to ensure profitability and financial stability for Trolley Boy.
Short Description: Optimize expenditure and budgeting.
- Cost variance analysis
- Cost-saving initiatives implemented
- Return on Investment (ROI) for major expenditures
- Overall budget adherence rate
10. Sustainability Initiatives
KRA: Implementing sustainable practices to reduce environmental impact and enhance corporate social responsibility for Trolley Boy.
Short Description: Promote sustainability and social responsibility.
- Reduction in carbon footprint
- Waste recycling rate
- Community engagement in sustainability programs
- Sustainability awards/accreditations received
