Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Volunteer Coordinator
1. Volunteer Recruitment and Onboarding
KRA: Responsible for recruiting and onboarding volunteers to support organizational activities.
Short Description: Manage volunteer recruitment and onboarding processes.
- Number of new volunteers recruited per month
- Volunteer retention rate after 3 months
- Time taken to onboard a new volunteer
- Feedback score from volunteers on onboarding process
2. Volunteer Training and Development
KRA: Develop and implement training programs to enhance volunteer skills and performance.
Short Description: Facilitate continuous learning for volunteers.
- Percentage of volunteers completing training modules
- Skills improvement rate post-training
- Feedback score from volunteers on training effectiveness
- Number of volunteers taking on leadership roles after training
3. Volunteer Engagement and Recognition
KRA: Foster a positive volunteer experience through engagement initiatives and recognition programs.
Short Description: Enhance volunteer satisfaction and motivation.
- Volunteer participation rate in engagement activities
- Number of recognition events organized per quarter
- Volunteer satisfaction survey scores
- Percentage increase in volunteer retention due to recognition efforts
4. Volunteer Coordination and Scheduling
KRA: Schedule and coordinate volunteer shifts and activities efficiently.
Short Description: Ensure smooth operation through effective volunteer scheduling.
- Accuracy of volunteer schedule adherence
- Volunteer attendance rate at scheduled shifts
- Response time to volunteer scheduling requests
- Number of scheduling conflicts resolved per month
5. Volunteer Communication and Feedback
KRA: Establish clear communication channels and gather feedback from volunteers for continuous improvement.
Short Description: Maintain open communication with volunteers.
- Frequency of communication with volunteers
- Feedback response rate from volunteers
- Implementation rate of volunteer feedback suggestions
- Improvement in volunteer satisfaction scores post-feedback implementation
6. Volunteer Safety and Compliance
KRA: Ensure volunteers are aware of safety protocols and compliance requirements.
Short Description: Prioritize volunteer safety and legal compliance.
- Number of safety training sessions conducted annually
- Volunteer compliance rate with organizational policies
- Incident reports related to volunteer safety issues
- Compliance audit score for volunteer-related processes
7. Volunteer Performance Evaluation
KRA: Develop performance evaluation criteria for volunteers to assess their contributions.
Short Description: Measure volunteer performance effectively.
- Performance ratings assigned to volunteers
- Number of performance reviews conducted per quarter
- Percentage of volunteers meeting performance goals
- Improvement in volunteer performance after feedback and coaching
8. Volunteer Database Management
KRA: Maintain an updated volunteer database for efficient management and communication.
Short Description: Ensure accurate volunteer information for streamlined operations.
- Database accuracy rate for volunteer information
- Response time to volunteer inquiries or updates
- Volunteer contact information update frequency
- Database security and privacy compliance score
9. Volunteer Event Planning and Execution
KRA: Plan and execute volunteer-related events to engage and recognize volunteers.
Short Description: Organize successful volunteer events and activities.
- Number of volunteer events organized annually
- Participant satisfaction score for volunteer events
- Volunteer attendance rate at events
- Impact of events on volunteer retention and motivation
10. Volunteer Relationship Management
KRA: Build and maintain positive relationships with volunteers to enhance their engagement and commitment.
Short Description: Cultivate strong volunteer relationships.
- Volunteer engagement level based on interactions
- Volunteer feedback on relationship quality
- Number of volunteer referrals from existing volunteers
- Volunteer satisfaction score with relationship management efforts
