Waitress For Resume KRA/KPI

Job Description

The Waitress is responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring customer satisfaction in a restaurant setting.

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Customer Service

KRA: Ensuring prompt and friendly service to diners to enhance their overall dining experience.

Short Description: Deliver exceptional customer service at all times.

• Customer satisfaction ratings
• Average response time to customer requests
• Upselling percentage
• Number of positive customer reviews

2. Order Accuracy

KRA: Accurately taking and delivering orders to meet customer expectations and minimize errors.

Short Description: Ensure accurate order management and delivery.

• Order accuracy rate
• Order processing time
• Feedback on order accuracy from customers
• Number of order errors

3. Cleanliness and Hygiene

KRA: Maintaining cleanliness and hygiene standards in the dining area to provide a pleasant environment for guests.

Short Description: Uphold cleanliness and hygiene standards.

• Cleanliness inspection scores
• Frequency of cleaning tasks completed
• Compliance with hygiene regulations
• Customer feedback on cleanliness

4. Team Collaboration

KRA: Working collaboratively with kitchen staff and other team members to ensure smooth operations.

Short Description: Foster teamwork and cooperation.

• Feedback from team members on collaboration
• Team productivity metrics
• Timely communication with kitchen staff
• Resolution of conflicts within the team

5. Sales Performance

KRA: Actively promoting menu items and specials to increase sales and revenue.

Short Description: Drive sales through effective promotion.

• Percentage increase in sales revenue
• Number of upsells made
• Feedback on menu item popularity
• Revenue per customer

6. Problem Resolution

KRA: Addressing customer complaints and resolving issues promptly to ensure customer satisfaction.

Short Description: Handle customer complaints effectively.

• Resolution time for customer complaints
• Customer satisfaction after issue resolution
• Number of repeat complaints from the same customer
• Feedback on problem resolution process

7. Menu Knowledge

KRA: Having a thorough understanding of the menu items and being able to provide recommendations to customers.

Short Description: Demonstrate expertise in menu knowledge.

• Menu knowledge test scores
• Customer feedback on menu recommendations
• Number of menu items recommended per shift
• Accuracy of menu item descriptions provided

8. Time Management

KRA: Efficiently managing time to ensure timely service and smooth dining experience for customers.

Short Description: Optimize time management for effective service.

• Response time to customer requests
• Table turnover rate
• Time taken to process orders
• Feedback on service speed

9. Cash Handling

KRA: Handling cash transactions accurately and securely following restaurant policies and procedures.

Short Description: Ensure proper cash handling practices.

• Cash register accuracy rate
• Number of cash handling errors
• Adherence to cash handling protocols
• Feedback on cash handling from management

10. Professional Development

KRA: Continuously improving skills and knowledge through training and development opportunities to enhance job performance.

Short Description: Invest in personal and professional growth.

• Participation in training programs
• Feedback on skill improvement from supervisors
• Implementation of new skills in daily tasks
• Performance improvement over time

Real-Time Example of KRA & KPI

Handling Rush Hours

KRA: Efficiently managing customer orders and service during peak hours to prevent delays and ensure customer satisfaction.

• KPI 1: Average time taken to serve a table during peak hours
• KPI 2: Number of order errors during rush hours
• KPI 3: Customer satisfaction ratings during peak hours
• KPI 4: Upselling success rate during busy periods

By tracking these KPIs, the restaurant can maintain high service standards, reduce errors, and increase revenue during peak times.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in the waitress role.

Generate content in this structured format with clear, concise, and measurable KPIs while maintaining professional readability.