Wedding Planner KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Wedding Planner

1. Client Relations Management

KRA: Building and maintaining strong relationships with clients to ensure satisfaction and repeat business.

Short Description: Client relationship management for enhanced customer experience.

• Client satisfaction score
• Number of repeat clients
• Client feedback rating
• Timely resolution of client issues

2. Event Coordination and Execution

KRA: Successfully planning, coordinating, and executing weddings to meet client expectations.

Short Description: Seamless event execution for memorable weddings.

• Event timeline adherence
• Vendor performance evaluation
• Guest satisfaction rating
• Event budget management

3. Marketing and Brand Promotion

KRA: Developing and implementing marketing strategies to promote the wedding planning business.

Short Description: Brand promotion for increased visibility and clientele.

• Website traffic growth
• Social media engagement metrics
• Lead generation conversion rate
• Brand awareness survey results

4. Financial Management

KRA: Managing finances effectively to ensure profitability and sustainable business operations.

Short Description: Financial stewardship for business success.

• Profit margin percentage
• Expense control and budget adherence
• Cash flow management efficiency
• ROI on marketing campaigns

5. Team Leadership and Development

KRA: Leading, motivating, and developing a high-performing team of wedding planning professionals.

Short Description: Team management for a cohesive and productive workforce.

• Employee satisfaction and retention rate
• Training program effectiveness
• Team productivity metrics
• Leadership effectiveness score

6. Innovation and Trend Analysis

KRA: Staying updated on industry trends and implementing innovative ideas in wedding planning services.

Short Description: Innovation for staying ahead in the competitive market.

• Number of new service offerings introduced
• Client feedback on innovative elements
• Competitor analysis results
• Industry trend integration success rate

7. Vendor and Supplier Management

KRA: Establishing and maintaining strong relationships with vendors and suppliers for seamless event execution.

Short Description: Vendor management for reliable services and partnerships.

• Vendor satisfaction survey results
• Supplier contract negotiation success rate
• Timely vendor payments compliance
• Quality of vendor services delivered

8. Technology Integration and Efficiency

KRA: Leveraging technology tools and platforms to enhance operational efficiency in wedding planning processes.

Short Description: Technology adoption for streamlined operations.

• Technology ROI measurement
• Process automation success rate
• Data security and privacy compliance
• Staff training on technology tools effectiveness

9. Crisis Management and Problem Solving

KRA: Being prepared to handle unexpected challenges and resolving issues swiftly during wedding events.

Short Description: Crisis resolution for maintaining event integrity.

• Response time to critical incidents
• Client testimonials on issue resolution
• Post-event incident analysis and improvement actions
• Preventive measures effectiveness score

10. Sustainability and Ethical Practices

KRA: Promoting sustainable practices and ethical standards in all aspects of wedding planning services.

Short Description: Sustainable and ethical business operations for long-term success.

• Environmental impact reduction initiatives
• Supplier ethical sourcing evaluation
• Client perception of sustainability efforts
• Industry recognition for ethical practices