Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Wedding Planner
1. Client Relations Management
KRA: Building and maintaining strong relationships with clients to ensure satisfaction and repeat business.
Short Description: Client relationship management for enhanced customer experience.
- Client satisfaction score
- Number of repeat clients
- Client feedback rating
- Timely resolution of client issues
2. Event Coordination and Execution
KRA: Successfully planning, coordinating, and executing weddings to meet client expectations.
Short Description: Seamless event execution for memorable weddings.
- Event timeline adherence
- Vendor performance evaluation
- Guest satisfaction rating
- Event budget management
3. Marketing and Brand Promotion
KRA: Developing and implementing marketing strategies to promote the wedding planning business.
Short Description: Brand promotion for increased visibility and clientele.
- Website traffic growth
- Social media engagement metrics
- Lead generation conversion rate
- Brand awareness survey results
4. Financial Management
KRA: Managing finances effectively to ensure profitability and sustainable business operations.
Short Description: Financial stewardship for business success.
- Profit margin percentage
- Expense control and budget adherence
- Cash flow management efficiency
- ROI on marketing campaigns
5. Team Leadership and Development
KRA: Leading, motivating, and developing a high-performing team of wedding planning professionals.
Short Description: Team management for a cohesive and productive workforce.
- Employee satisfaction and retention rate
- Training program effectiveness
- Team productivity metrics
- Leadership effectiveness score
6. Innovation and Trend Analysis
KRA: Staying updated on industry trends and implementing innovative ideas in wedding planning services.
Short Description: Innovation for staying ahead in the competitive market.
- Number of new service offerings introduced
- Client feedback on innovative elements
- Competitor analysis results
- Industry trend integration success rate
7. Vendor and Supplier Management
KRA: Establishing and maintaining strong relationships with vendors and suppliers for seamless event execution.
Short Description: Vendor management for reliable services and partnerships.
- Vendor satisfaction survey results
- Supplier contract negotiation success rate
- Timely vendor payments compliance
- Quality of vendor services delivered
8. Technology Integration and Efficiency
KRA: Leveraging technology tools and platforms to enhance operational efficiency in wedding planning processes.
Short Description: Technology adoption for streamlined operations.
- Technology ROI measurement
- Process automation success rate
- Data security and privacy compliance
- Staff training on technology tools effectiveness
9. Crisis Management and Problem Solving
KRA: Being prepared to handle unexpected challenges and resolving issues swiftly during wedding events.
Short Description: Crisis resolution for maintaining event integrity.
- Response time to critical incidents
- Client testimonials on issue resolution
- Post-event incident analysis and improvement actions
- Preventive measures effectiveness score
10. Sustainability and Ethical Practices
KRA: Promoting sustainable practices and ethical standards in all aspects of wedding planning services.
Short Description: Sustainable and ethical business operations for long-term success.
- Environmental impact reduction initiatives
- Supplier ethical sourcing evaluation
- Client perception of sustainability efforts
- Industry recognition for ethical practices
