Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Front Office Executive
1. Front Desk Management
KRA: Managing front desk operations to ensure smooth guest interactions and efficient office workflow.
Short Description: Ensuring a welcoming and organized front desk area.
- KPI 1: Average wait time for guests
- KPI 2: Number of guest complaints resolved
- KPI 3: Front desk staff punctuality
- KPI 4: Accuracy of guest information capture
2. Appointment Scheduling
KRA: Managing appointments for executives and visitors to optimize time and resources.
Short Description: Efficiently scheduling appointments for maximum productivity.
- KPI 1: Appointment scheduling accuracy
- KPI 2: Meeting room availability and utilization
- KPI 3: Timeliness of appointment reminders
- KPI 4: Reduction in double bookings
3. Communication Handling
KRA: Handling incoming and outgoing communication effectively to ensure timely responses.
Short Description: Efficient communication management for seamless office operations.
- KPI 1: Response time to emails and phone calls
- KPI 2: Accuracy of message relay
- KPI 3: Communication log maintenance
- KPI 4: Improvement in inter-departmental communication
4. Visitor Management
KRA: Managing visitor registrations, security protocols, and visitor experience.
Short Description: Ensuring a secure and pleasant experience for all visitors.
- KPI 1: Visitor check-in/check-out time
- KPI 2: Compliance with security procedures
- KPI 3: Visitor feedback ratings
- KPI 4: Reduction in unauthorized access incidents
5. Office Supplies Inventory
KRA: Monitoring and replenishing office supplies to support daily operations.
Short Description: Ensuring adequate supplies for uninterrupted work processes.
- KPI 1: Inventory turnover rate
- KPI 2: Minimizing stockouts
- KPI 3: Cost-effective procurement of supplies
- KPI 4: Reduction in wastage of office supplies
6. Administrative Support
KRA: Providing administrative support to executives and staff for efficient work execution.
Short Description: Facilitating smooth operations through administrative assistance.
- KPI 1: Timeliness of report preparation
- KPI 2: Accuracy of data entry tasks
- KPI 3: Meeting minutes documentation quality
- KPI 4: Reduction in administrative errors
7. Database Management
KRA: Maintaining and updating office databases to ensure data accuracy and accessibility.
Short Description: Managing data effectively for streamlined information retrieval.
- KPI 1: Database update frequency
- KPI 2: Data integrity checks completion
- KPI 3: Access permission controls maintenance
- KPI 4: Reduction in data entry errors
8. Task Coordination
KRA: Coordinating tasks and deadlines among team members for timely project completion.
Short Description: Ensuring efficient task allocation and completion within deadlines.
- KPI 1: Task assignment accuracy
- KPI 2: Timely task status updates
- KPI 3: Meeting project milestones on time
- KPI 4: Reduction in task delays
9. Customer Service Excellence
KRA: Providing exceptional customer service to guests, clients, and internal stakeholders.
Short Description: Delivering outstanding service experiences to all interactions.
- KPI 1: Customer satisfaction ratings
- KPI 2: Number of repeat customers/visitors
- KPI 3: Response time to customer queries
- KPI 4: Improvement in customer feedback scores
10. Continuous Improvement Initiatives
KRA: Identifying areas for improvement and implementing strategies to enhance office operations.
Short Description: Proactively seeking ways to optimize processes and workflows.
- KPI 1: Number of process improvements implemented
- KPI 2: Employee feedback on improvement initiatives
- KPI 3: Cost savings achieved through improvements
- KPI 4: Reduction in operational inefficiencies
