“Transaction Risk Investigator Job Description”

Transaction Risk Investigator Job Description

Investigators are skilled communicators and problem solvers who are obsessed with the satisfaction of customers. They are passionate about efficiency, and can efficiently utilize informal and formal avenues to represent on customers’ behalf. They fully take ownership of their operational issues and offer top-quality solutions. They are also the champions of proactive improvement. They Investigation Specialists are technically proficient and self-motivated with the goal of delivering long-term results that enhance the experience of customers.

Responsibilities and Roles:

• Investigate suspicious transactions and identify potential risks.
• Analyze transaction data to detect fraudulent activities and patterns.
• Review account activity and assess the legitimacy of transactions.
• Communicate with customers to verify transaction details and resolve issues.
• Document investigation findings and maintain accurate records.
• Collaborate with internal teams to mitigate risks and prevent future fraud.
• Stay updated on industry trends and emerging fraud schemes.
• Adhere to company policies, procedures, and regulatory requirements.
• Provide recommendations for improving transaction monitoring processes.
• Participate in training sessions and knowledge-sharing activities within the team.

Required Skills:

• Excellent spoken and written English skills.
• Highly interpersonal, with the ability to convey complex transactions clearly.
• Strong problem-solving skills and ability to make independent investigation decisions.
• Proficient in analyzing problems and thinking critically.
• Disciplined, self-motivated, and detail-oriented.
• Effective time management and organizational skills.
• Ability to assess immediate needs and offer suitable solutions.

Additional Requirements:

• Ability to surpass performance expectations.
• Proven analytical and problem-solving abilities, including pattern recognition.
• Positive, results-oriented attitude.
• Capability to effectively manage time and prioritize tasks.
• Commitment to maintaining high levels of data security and confidentiality.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Availability for 24-hour shifts, including weekends and nights.
• Flexibility to work overtime as needed.
• Knowledge of Lean and Six Sigma methodologies is a plus.

Eligibility Criteria:

• Minimum Qualification – Graduation.
• Excellent Communication Skills, both written and oral.
• Excellent Problem Solving Skills.
• Flexibility to work staggered shifts and weekends.
• Workplace experience – 0-4 years (maximum).
• Instant joiners only.

Conclusion

Transaction Risk Investigators are adept problem solvers and communicators, driven by customer satisfaction. They excel in efficiency, take ownership of issues, and strive for proactive improvement. With technical proficiency and self-motivation, they navigate complex transactions and investigations, succeeding in competitive team environments under minimal supervision.
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