“Voice Process Job Description”

What is voice process job description?

Voice Process job description is a profession that involves dealing with customers through voice communication. It is one of the most important roles that an organization requires to carry out its operations successfully. The job involves various tasks such as answering phone calls, taking orders, handling returns and other general inquiries.

Voice process includes:

• Taking calls from customers
• Assisting customers with information pertaining to products or services
• Promptly answering customer inquiries through voice communication
• Troubleshooting customer concerns
• Performing sales through verbal communication
• Making outbound calls to customers
• Providing accurate information to customers

Job brief

• Responsible for handling customer inquiries or complaints through voice communication
• Ensure customer satisfaction by efficiently troubleshooting and resolving customer concerns.
• Create and maintain customer relationships through quality customer service
• Provide accurate information on products and services to customers
• Stay up-to-date with familiarization of all products and services to ensure customer service excellence

Responsibilities

• Actively listen to and address customer inquiries and concerns over the phone
• Promote new services to customers to increase sales volume
• Stay informed on current promotions and product changes to ensure accurate and timely service
• Identify cross-sell opportunities and upsell customers on additional promotion and products
• Maintain accurate service logs of customer inquiries and requests

Requirements and skills

• Excellent verbal and interpersonal communication skills
• Strong customer service and problem-solving skills
• Problem diagnosis and resolution capabilities
• Professional telephone etiquette
• Familiarity with Microsoft Office applications

Also, See: Superworks Job Description | Non Voice Process