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Grab a chance to avail 6 Months of Performance Module for FREE

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Will customized solution for your needs.
Empowering users with user-friendly features.
Driving success across diverse industries, everywhere.

Grab a chance to avail 6 Months of Performance Module for FREE

Book a free demo session & learn more about it!

Superworks

Modern HR Workplace

Your Partner in the entire Employee Life Cycle

From recruitment to retirement manage every stage of employee lifecycle with ease.

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Seamless onboarding & offboarding
Automated compliance & payroll
Track performance & engagement

Super Track

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Time Tracking for Developers

The next-gen time tracking software for BPOs

Maximize your team’s productivity with Super Track’s time tracking software for BPOs. Monitor login hours, idle time, day-to-day activities, and boost efficiency.

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No credit card required. 15-day money-back policy. 24/7 support.

Trusted by 500+ Industry Leaders

Why is productivity & performance a challenge for BPOs?

High turnover rate

BPO agents work through long shifts, multiple campaigns, and high-pressure call volumes. Over time, the repetitive nature of tasks, constant targets, and limited recovery periods can result in burnout and disengagement. The emotional strain of handling back-to-back customer interactions further amplifies stress levels.

Inconsistent metrics

Spreadsheets and disconnected tools make accurate measurement impossible. Managers spend hours combining data, only to end up with delayed or incomplete insights. These fragmented systems often lead to inconsistencies, human errors, and version conflicts, where no one is sure which file has the latest data.

Manual scheduling

Supervisors juggle multiple rosters and client time zones, making it difficult to maintain proper shift adherence and workforce balance. Agents, on the other hand, frequently deal with schedule overlaps, adherence gaps, and delayed shift approvals. The lack of centralized scheduling leads to last-minute adjustments, confusion, & staffing imbalances during peak hours.

Lack of real-time visibility on agents’ workload

Managers can’t instantly see which agents are on-call, in wrap-up, or on break without real-time insights. This lack of visibility forces them to operate blindly, reacting only when issues escalate. Without live status tracking, it becomes nearly impossible to allocate resources dynamically or identify idle time and call queue spikes.

Benefits of Using Super Track for BPO Teams

Increased efficiency

No more manual tracking or guesswork. Gain instant clarity on team performance, ensuring smooth workflows, faster task completion, and higher output across all BPO departments.

Higher client satisfaction

Meet deadlines, maintain quality, and ensure smooth project delivery. Super Track helps your BPO team deliver reliable results that keep clients satisfied and coming back.

Performance-backed feedback

Accurate insights that help you evaluate fairly, promote top agents, and restructure teams to keep productivity high across every process.

Seamless shift management

Create, assign, and track shifts effortlessly. Super Track helps BPOs manage multiple time zones and round-the-clock operations with precision.

Key Super Track Features for BPOs

See the Agent’s Activity in real time

Know what every agent is doing. View active screens, visited websites, and web apps, all on one dashboard. Instantly identify idle or non-productive times, login irregularities, and out-of-adherence behavior across multiple shifts. Supervisors can see who’s on call, who’s wrapping up after-call work, and who’s offline, helping them optimize agent occupancy throughout the day

Monitor agents’ live screens, app usage, and ongoing tasks - all on one dashboard.
Identify idle time, activity patterns, and workflow interruptions instantly.
Track shift adherence, attendance accuracy, and break patterns effortlessly with real-time visibility.
Brings transparency and accountability while driving consistent performance across every team.

Department-wise Productivity

No more siloed data. Get absolute clarity on every department’s productivity. The platform effectively tracks call volume fluctuations, monitors ticket backlogs, and is equally effective in balancing workloads, helping managers to make data-driven decisions.

Bring together all team performance metrics unique to a single view across campaigns.
Flags the threat before it breaches.
Recognizing the departmental performance becomes easy.

Performance Insights

Get complete, real-time insights with our software that translates performance data into meaningful information. Track employee activity, identify patterns, day-to-day activities report, and more easily. Now, no more managing through spreadsheets. Just clear data that helps you make smarter decisions before the client slips away.

Analyze time spent on each web app or website to identify trends and potential distractions.
Identify inefficiencies that affect team performance and take corrective action early.
Encourages accountability and smarter time management with one unified engagement dashboard.

Work Diary of Every Agent

Stop micromanagement and get clear visibility into how your agents are spending their work hours. Our software automatically captures everything that your agents are doing with keyboard clicks and mouse movements.

Instant clarity on team activities and task progress.
Smarter time management backed by real visuals.
Improved accountability without micromanaging.
Consistent productivity across every project and team.

Outcomes of integrating time tracking software for BPO

60%

Improvement in agents' productivity.

40%

Drop in agents’ idle time.

20%

Increase in BPOs' operational efficiency

Make every second count with the best time tracking software for BPO

Simplify time tracking in BPO operations & gain complete clarity into team performance