Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Account Manager (Recruitment)
1. Client Relationship Management
KRA: Building and maintaining strong client relationships to ensure client satisfaction and retention.
Short Description: Manage client accounts effectively.
- KPI 1: Client satisfaction scores
- KPI 2: Client retention rate
- KPI 3: Number of upsells/cross-sells
- KPI 4: Response time to client queries
2. Talent Acquisition and Management
KRA: Sourcing, recruiting, and managing qualified talent for client placements.
Short Description: Ensure high-quality candidate placements.
- KPI 1: Time to fill open positions
- KPI 2: Candidate satisfaction ratings
- KPI 3: Number of successful placements
- KPI 4: Retention rate of placed candidates
3. Performance Metrics Analysis
KRA: Analyzing key performance metrics to optimize recruitment strategies and processes.
Short Description: Improve recruitment efficiency through data analysis.
- KPI 1: Time-to-hire metrics
- KPI 2: Cost per hire
- KPI 3: Quality of hire metrics
- KPI 4: Recruitment funnel conversion rates
4. Business Development
KRA: Identifying and pursuing business growth opportunities through new client acquisition.
Short Description: Expand client portfolio and revenue streams.
- KPI 1: Number of new client acquisitions
- KPI 2: Revenue generated from new clients
- KPI 3: Conversion rate of leads to clients
- KPI 4: Client acquisition cost
5. Stakeholder Communication
KRA: Facilitating effective communication between clients, candidates, and internal teams.
Short Description: Ensure seamless information flow.
- KPI 1: Client feedback response time
- KPI 2: Candidate communication satisfaction ratings
- KPI 3: Internal team collaboration metrics
- KPI 4: Error rates in communication
6. Market Research and Trends Analysis
KRA: Staying updated on industry trends, competitors, and market demands for strategic planning.
Short Description: Stay informed to make informed decisions.
- KPI 1: Competitor analysis reports frequency
- KPI 2: Market trend adoption rate
- KPI 3: Innovation implementation success rate
- KPI 4: Market share growth metrics
7. Performance Reviews and Coaching
KRA: Conducting performance reviews and providing coaching to improve team productivity and effectiveness.
Short Description: Develop and nurture talent within the team.
- KPI 1: Team performance improvement rate
- KPI 2: Employee satisfaction ratings
- KPI 3: Training program effectiveness metrics
- KPI 4: Employee retention post-coaching
8. Compliance and Legal Adherence
KRA: Ensuring recruitment processes comply with legal regulations and industry standards.
Short Description: Maintain legal and ethical recruitment practices.
- KPI 1: Compliance audit results
- KPI 2: Legal violation incidents
- KPI 3: Training completion rates on compliance policies
- KPI 4: Client satisfaction with compliance measures
9. Technology Integration and Optimization
KRA: Leveraging technology tools for recruitment efficiency and streamlining processes.
Short Description: Utilize technology for enhanced recruitment outcomes.
- KPI 1: Technology adoption rate among team members
- KPI 2: Process automation success metrics
- KPI 3: Technology ROI analysis
- KPI 4: User satisfaction with tech tools
10. Goal Setting and Achievement
KRA: Setting clear recruitment goals and strategies to achieve targets and KPIs.
Short Description: Drive performance through goal-oriented approaches.
- KPI 1: Goal attainment rate
- KPI 2: Alignment of individual goals with organizational objectives
- KPI 3: Goal revision frequency based on performance analysis
- KPI 4: Employee engagement with goal setting process
