Mortgage Processor KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Mortgage Processor

1. Loan Application Processing

KRA: Efficiently process loan applications to expedite approvals and disbursements.

Short Description: Timely processing of loan applications.

• Number of loan applications processed per day
• Average processing time per application
• Percentage of error-free applications
• Customer satisfaction rating on application process

2. Document Verification and Validation

KRA: Verify and validate all applicant documents to ensure compliance and accuracy.

Short Description: Accurate verification of applicant documents.

• Accuracy rate of document verification
• Turnaround time for document validation
• Percentage of compliant documents
• Error rate in document validation

3. Communication with Stakeholders

KRA: Maintain clear and timely communication with clients, lenders, and other stakeholders.

Short Description: Effective stakeholder communication.

• Response time to client inquiries
• Feedback rating from lenders on communication
• Number of follow-ups with stakeholders
• Resolution time for stakeholder issues

4. Compliance and Regulatory Adherence

KRA: Ensure strict adherence to all mortgage processing regulations and compliance standards.

Short Description: Compliance with mortgage regulations.

• Number of compliance audits passed
• Incident rate of compliance violations
• Training hours on regulatory updates
• Percentage of completed compliance checklists

5. Quality Control and Audit Preparation

KRA: Implement quality control measures and prepare for internal and external audits.

Short Description: Ensuring quality and audit readiness.

• Number of quality control checks performed
• Audit readiness score
• Corrective actions implementation rate
• Percentage of audit recommendations implemented

6. Timely Closing and Funding

KRA: Facilitate timely closing and funding of approved mortgage applications.

Short Description: Timely closure and funding of loans.

• Percentage of loans closed on time
• Time taken for funding after approval
• Funding accuracy rate
• Customer feedback on closing process

7. Process Improvement Initiatives

KRA: Identify areas for process improvement and implement efficiency measures.

Short Description: Continuous process enhancement.

• Number of process improvement suggestions implemented
• Time saved due to process enhancements
• Cost reduction achieved through process improvements
• Employee feedback on process changes

8. Customer Relationship Management

KRA: Build and maintain strong relationships with clients to enhance customer satisfaction.

Short Description: Effective customer relationship management.

• Customer retention rate
• Customer feedback score on service quality
• Number of repeat customers
• Resolution time for customer complaints

9. Team Collaboration and Support

KRA: Collaborate with team members and provide support to ensure smooth mortgage processing operations.

Short Description: Team collaboration and support.

• Team performance rating
• Number of training sessions conducted for team members
• Support provided to team members in resolving issues
• Team feedback on collaboration effectiveness

10. Reporting and Analytics

KRA: Generate reports and analyze data to track key performance metrics and trends.

Short Description: Reporting and data analysis for informed decision-making.

• Accuracy of reports generated
• Key metric tracking frequency
• Trend analysis for process improvements
• Utilization of data insights for strategic decisions