Job Description
As a Plumber, your role involves installing, repairing, and maintaining plumbing systems to ensure functionality and safety. Key responsibilities include identifying plumbing issues, performing repairs, and adhering to safety standards.
Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)
1. Plumbing System Installation
KRA: Installing new plumbing systems efficiently and accurately.
Short Description: Ensure proper installation of plumbing systems.
- Percentage of successful installations completed on time
- Accuracy of pipe fittings and connections
- Customer satisfaction rating for installations
- Compliance with building codes and regulations
2. Plumbing Repairs and Maintenance
KRA: Timely and effective repairs and maintenance of plumbing systems.
Short Description: Efficiently address plumbing issues.
- Average response time to repair requests
- Percentage of repairs completed on the first visit
- Number of recurring issues resolved
- Maintenance schedule adherence
3. Customer Service and Communication
KRA: Providing excellent customer service and clear communication.
Short Description: Maintain positive customer interactions.
- Customer feedback rating for service provided
- Number of customer complaints resolved satisfactorily
- Response time to customer inquiries
- Upsell rate for additional services offered
4. Safety and Compliance
KRA: Ensuring safety standards and regulatory compliance.
Short Description: Uphold safety protocols.
- Number of safety incidents or accidents reported
- Completion rate of safety training programs
- Adherence to safety protocols during installations and repairs
- Compliance with plumbing codes and regulations
5. Equipment and Inventory Management
KRA: Proper management of plumbing tools, equipment, and inventory.
Short Description: Ensure efficient use of resources.
- Inventory turnover rate for plumbing supplies
- Maintenance and calibration schedule for tools and equipment
- Cost-saving initiatives in equipment procurement
- Accuracy of inventory tracking and restocking
Real-Time Example of KRA & KPI
Real-World Example: Residential Plumbing Service
KRA: Providing prompt and reliable plumbing services to residential customers.
- KPI 1: Average response time to emergency calls reduced by 20% after implementing a new dispatch system.
- KPI 2: Customer satisfaction ratings increased by 15% following improved communication practices.
- KPI 3: Percentage of repeat customers grew by 10% due to quality service and follow-up maintenance reminders.
- KPI 4: Compliance with safety regulations resulted in zero incidents reported in the past year.
These KPIs have led to enhanced customer loyalty, increased efficiency, and a safer work environment.
Key Takeaways
- KRA defines what needs to be done, whereas KPI measures how well it is done.
- KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
- Regular tracking and adjustments ensure success in the plumbing profession.
Generate content in this structured format with clear, concise, and measurable KPIs while maintaining professional readability.
