Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Mechanic Technician
1. Vehicle Maintenance and Repair
KRA: Ensuring timely and effective maintenance and repair of vehicles to ensure optimal performance.
Short Description: Maintain and repair vehicles for optimal functionality.
- Number of vehicles serviced per week
- Percentage of successful repairs
- Average time taken for repairs
- Customer satisfaction ratings
2. Diagnostic Testing
KRA: Conducting accurate diagnostic tests to identify vehicle issues promptly.
Short Description: Perform diagnostic tests for vehicle issues.
- Accuracy of diagnostic assessments
- Time taken to diagnose common vehicle problems
- Number of successful diagnoses per month
- Rate of repeat diagnostic tests needed
3. Parts Inventory Management
KRA: Maintaining an organized and efficient parts inventory to support vehicle repairs.
Short Description: Manage parts inventory for repair needs.
- Inventory turnover rate
- Percentage of accurate parts orders
- Number of stockouts encountered
- Percentage of obsolete parts in inventory
4. Customer Communication
KRA: Providing clear and informative communication to customers regarding vehicle issues and repair processes.
Short Description: Communicate effectively with customers.
- Customer satisfaction survey results
- Average response time to customer inquiries
- Rate of customer retention post-service
- Number of positive customer reviews
5. Safety Compliance
KRA: Ensuring compliance with safety regulations and protocols during vehicle maintenance and repair.
Short Description: Maintain safety standards during repairs.
- Number of safety incidents reported
- Adherence to safety protocols checklist
- Completion rate of safety training modules
- Audit results on safety compliance
6. Team Collaboration
KRA: Collaborating effectively with team members to enhance overall service quality and efficiency.
Short Description: Foster teamwork for better outcomes.
- Team productivity metrics
- Rate of conflict resolution within the team
- Team satisfaction survey results
- Number of successful team projects completed
7. Training and Development
KRA: Engaging in continuous learning and skill development to stay updated with industry trends and technologies.
Short Description: Continuous learning and skill enhancement.
- Number of training hours completed
- Rate of successful skill acquisitions
- Feedback from training evaluations
- Application of new skills in daily tasks
8. Time Management
KRA: Efficiently managing time to meet repair deadlines and optimize workflow.
Short Description: Optimize time for effective repairs.
- Percentage of repairs completed on time
- Time taken per repair type on average
- Rate of schedule adherence
- Time allocation efficiency metrics
9. Quality Assurance
KRA: Implementing quality control measures to ensure high standards of workmanship in repairs.
Short Description: Maintain high-quality repair standards.
- Rate of rework required post-repair
- Customer return rate for the same issue
- Quality inspection results
- Number of quality-related complaints
10. Performance Evaluation
KRA: Participating in performance evaluations to assess personal growth and contribution to the organization.
Short Description: Engage in performance assessments for growth.
- Personal development goals achievement rate
- Supervisor evaluation ratings
- Peer feedback results
- Contribution to team success metrics
