Mechanic Technician KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Mechanic Technician

1. Vehicle Maintenance and Repair

KRA: Ensuring timely and effective maintenance and repair of vehicles to ensure optimal performance.

Short Description: Maintain and repair vehicles for optimal functionality.

• Number of vehicles serviced per week
• Percentage of successful repairs
• Average time taken for repairs
• Customer satisfaction ratings

2. Diagnostic Testing

KRA: Conducting accurate diagnostic tests to identify vehicle issues promptly.

Short Description: Perform diagnostic tests for vehicle issues.

• Accuracy of diagnostic assessments
• Time taken to diagnose common vehicle problems
• Number of successful diagnoses per month
• Rate of repeat diagnostic tests needed

3. Parts Inventory Management

KRA: Maintaining an organized and efficient parts inventory to support vehicle repairs.

Short Description: Manage parts inventory for repair needs.

• Inventory turnover rate
• Percentage of accurate parts orders
• Number of stockouts encountered
• Percentage of obsolete parts in inventory

4. Customer Communication

KRA: Providing clear and informative communication to customers regarding vehicle issues and repair processes.

Short Description: Communicate effectively with customers.

• Customer satisfaction survey results
• Average response time to customer inquiries
• Rate of customer retention post-service
• Number of positive customer reviews

5. Safety Compliance

KRA: Ensuring compliance with safety regulations and protocols during vehicle maintenance and repair.

Short Description: Maintain safety standards during repairs.

• Number of safety incidents reported
• Adherence to safety protocols checklist
• Completion rate of safety training modules
• Audit results on safety compliance

6. Team Collaboration

KRA: Collaborating effectively with team members to enhance overall service quality and efficiency.

Short Description: Foster teamwork for better outcomes.

• Team productivity metrics
• Rate of conflict resolution within the team
• Team satisfaction survey results
• Number of successful team projects completed

7. Training and Development

KRA: Engaging in continuous learning and skill development to stay updated with industry trends and technologies.

Short Description: Continuous learning and skill enhancement.

• Number of training hours completed
• Rate of successful skill acquisitions
• Feedback from training evaluations
• Application of new skills in daily tasks

8. Time Management

KRA: Efficiently managing time to meet repair deadlines and optimize workflow.

Short Description: Optimize time for effective repairs.

• Percentage of repairs completed on time
• Time taken per repair type on average
• Rate of schedule adherence
• Time allocation efficiency metrics

9. Quality Assurance

KRA: Implementing quality control measures to ensure high standards of workmanship in repairs.

Short Description: Maintain high-quality repair standards.

• Rate of rework required post-repair
• Customer return rate for the same issue
• Quality inspection results
• Number of quality-related complaints

10. Performance Evaluation

KRA: Participating in performance evaluations to assess personal growth and contribution to the organization.

Short Description: Engage in performance assessments for growth.

• Personal development goals achievement rate
• Supervisor evaluation ratings
• Peer feedback results
• Contribution to team success metrics