Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Medical Attendant
1. Patient Care
KRA: Ensuring high-quality care and support to patients during their medical treatment.
Short Description: Providing compassionate patient care.
- Number of successful patient outcomes
- Percentage of patient satisfaction ratings
- Average response time to patient needs
- Number of patient referrals received
2. Medical Equipment Management
KRA: Proper handling and maintenance of medical equipment to ensure functionality.
Short Description: Efficient management of medical tools.
- Equipment downtime percentage
- Adherence to equipment maintenance schedule
- Number of equipment-related incidents
- Inventory accuracy of medical supplies
3. Emergency Response
KRA: Ability to respond promptly and effectively during medical emergencies.
Short Description: Swift emergency medical assistance.
- Response time to emergency calls
- Successful emergency intervention rate
- Adherence to emergency protocols
- Feedback from emergency response training sessions
4. Administrative Tasks
KRA: Handling administrative duties efficiently to ensure smooth medical operations.
Short Description: Streamlining administrative processes.
- Accuracy of medical records management
- Timeliness in completing administrative tasks
- Compliance with medical regulations
- Feedback from colleagues on administrative support provided
5. Infection Control
KRA: Implementing and maintaining infection control measures to prevent the spread of illnesses.
Short Description: Ensuring a hygienic medical environment.
- Compliance with sanitation protocols
- Infection rate within the facility
- Proper disposal of medical waste
- Training hours on infection control practices
6. Team Collaboration
KRA: Collaborating effectively with medical teams to enhance patient care.
Short Description: Promoting teamwork in healthcare settings.
- Feedback from team members on collaboration efforts
- Number of successful team projects completed
- Participation in team training sessions
- Team performance ratings
7. Patient Education
KRA: Providing patients with relevant medical information to empower informed decision-making.
Short Description: Educating patients on health matters.
- Number of patient education sessions conducted
- Understanding level of patients post-education
- Feedback from patients on educational materials provided
- Implementation of patient feedback for improved education strategies
8. Continuous Learning
KRA: Engaging in ongoing learning and professional development to enhance medical knowledge.
Short Description: Commitment to lifelong learning.
- Number of training courses completed annually
- Continual medical certification status
- Application of new medical knowledge in practice
- Feedback from supervisors on acquired skills from learning initiatives
9. Patient Advocacy
KRA: Acting as a patient advocate to ensure their rights and needs are respected.
Short Description: Being a voice for patients.
- Number of patient advocacy cases handled
- Resolution rate of patient advocacy issues
- Feedback from patients on advocacy support received
- Incorporation of patient feedback for improved advocacy practices
10. Quality Improvement
KRA: Contributing to the continuous enhancement of healthcare services and patient outcomes.
Short Description: Driving quality improvements in healthcare.
- Number of quality improvement initiatives led
- Impact of quality improvements on patient care
- Feedback from peers on collaborative quality projects
- Adherence to quality improvement timelines and goals
