Medical Attendant KRA/KPI

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Medical Attendant

1. Patient Care

KRA: Ensuring high-quality care and support to patients during their medical treatment.

Short Description: Providing compassionate patient care.

• Number of successful patient outcomes
• Percentage of patient satisfaction ratings
• Average response time to patient needs
• Number of patient referrals received

2. Medical Equipment Management

KRA: Proper handling and maintenance of medical equipment to ensure functionality.

Short Description: Efficient management of medical tools.

• Equipment downtime percentage
• Adherence to equipment maintenance schedule
• Number of equipment-related incidents
• Inventory accuracy of medical supplies

3. Emergency Response

KRA: Ability to respond promptly and effectively during medical emergencies.

Short Description: Swift emergency medical assistance.

• Response time to emergency calls
• Successful emergency intervention rate
• Adherence to emergency protocols
• Feedback from emergency response training sessions

4. Administrative Tasks

KRA: Handling administrative duties efficiently to ensure smooth medical operations.

Short Description: Streamlining administrative processes.

• Accuracy of medical records management
• Timeliness in completing administrative tasks
• Compliance with medical regulations
• Feedback from colleagues on administrative support provided

5. Infection Control

KRA: Implementing and maintaining infection control measures to prevent the spread of illnesses.

Short Description: Ensuring a hygienic medical environment.

• Compliance with sanitation protocols
• Infection rate within the facility
• Proper disposal of medical waste
• Training hours on infection control practices

6. Team Collaboration

KRA: Collaborating effectively with medical teams to enhance patient care.

Short Description: Promoting teamwork in healthcare settings.

• Feedback from team members on collaboration efforts
• Number of successful team projects completed
• Participation in team training sessions
• Team performance ratings

7. Patient Education

KRA: Providing patients with relevant medical information to empower informed decision-making.

Short Description: Educating patients on health matters.

• Number of patient education sessions conducted
• Understanding level of patients post-education
• Feedback from patients on educational materials provided
• Implementation of patient feedback for improved education strategies

8. Continuous Learning

KRA: Engaging in ongoing learning and professional development to enhance medical knowledge.

Short Description: Commitment to lifelong learning.

• Number of training courses completed annually
• Continual medical certification status
• Application of new medical knowledge in practice
• Feedback from supervisors on acquired skills from learning initiatives

9. Patient Advocacy

KRA: Acting as a patient advocate to ensure their rights and needs are respected.

Short Description: Being a voice for patients.

• Number of patient advocacy cases handled
• Resolution rate of patient advocacy issues
• Feedback from patients on advocacy support received
• Incorporation of patient feedback for improved advocacy practices

10. Quality Improvement

KRA: Contributing to the continuous enhancement of healthcare services and patient outcomes.

Short Description: Driving quality improvements in healthcare.

• Number of quality improvement initiatives led
• Impact of quality improvements on patient care
• Feedback from peers on collaborative quality projects
• Adherence to quality improvement timelines and goals