Sales Cashier KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Sales Cashier

1. Customer Service Excellence

KRA: Ensuring exceptional customer service to enhance customer satisfaction and loyalty.

Short Description: Deliver high-quality service to customers.

• Customer Satisfaction Score
• Response Time to Customer Inquiries
• Number of Customer Complaints Resolved
• Upselling Percentage

2. Cash Handling Accuracy

KRA: Maintaining precise cash handling procedures to prevent discrepancies.

Short Description: Ensure accurate handling of cash transactions.

• Cash Register Discrepancy Rate
• End-of-Day Cash Balance
• Transaction Error Rate
• Cashier Accountability Percentage

3. Product Knowledge and Upselling

KRA: Having in-depth knowledge of products and effectively upselling to increase sales.

Short Description: Enhance sales through product expertise and upselling techniques.

• Upselling Conversion Rate
• Product Knowledge Assessment Score
• Upselling Revenue Generated
• Number of Cross-Sold Items

4. Inventory Management

KRA: Efficiently managing inventory levels to meet customer demand and minimize stockouts.

Short Description: Optimize inventory for smooth operations.

• Inventory Turnover Ratio
• Stockout Rate
• Inventory Accuracy Percentage
• Reorder Time for Fast-moving Items

5. Sales Reporting and Analysis

KRA: Generating sales reports and analyzing data to identify trends and opportunities for improvement.

Short Description: Utilize sales data for strategic decision-making.

• Sales Growth Rate
• Top-Selling Products Analysis
• Comparison of Actual vs. Target Sales
• Customer Purchase Behavior Insights

6. Compliance with Policies and Procedures

KRA: Adhering to company policies and procedures to ensure legal and ethical compliance.

Short Description: Uphold organizational standards and regulations.

• Compliance Audit Results
• Adherence to Cash Handling Protocols
• Training Completion Rate on Policies
• Incident Reporting Accuracy

7. Team Collaboration

KRA: Collaborating effectively with team members to achieve collective sales goals.

Short Description: Foster teamwork and synergy within the sales team.

• Team Sales Performance Metrics
• Participation in Team Training Activities
• Feedback from Team Members
• Team Goal Achievement Rate

8. Service Speed and Efficiency

KRA: Ensuring quick and efficient service delivery to enhance customer experience.

Short Description: Provide fast and efficient service to customers.

• Checkout Time Average
• Queue Management Effectiveness
• Service Time Variance Analysis
• Service Response Time to Customers

9. Cash Register Technology Proficiency

KRA: Mastering the operation of cash register technology for seamless transactions.

Short Description: Utilize cash register systems effectively.

• Transaction Processing Speed
• Training Score on Cash Register Systems
• Accuracy in Using Payment Methods
• Utilization of Cash Register Features

10. Continuous Learning and Development

KRA: Engaging in ongoing learning and development activities to enhance skills and knowledge.

Short Description: Commit to personal and professional growth.

• Training Hours Completed
• Skills Improvement Assessment Results
• Participation in Skill-building Workshops
• Knowledge Application in Daily Tasks