About Dolphy India Pvt. Ltd.
Dolphy India Pvt. Ltd. is one of India’s leading manufacturers, wholesalers, and suppliers of hospitality products, entrance solutions, washroom automation, and hotel amenities. The company serves hotels, airports, hospitals, corporate offices, shopping malls, and other businesses.
Dolphy India has approximately 300 employees across more than 12 locations, including Mumbai, Bengaluru, Ahmedabad, Hyderabad, and Pune. The company’s headquarters is in Surat.
Its workforce includes 50–100 blue-collar employees, 100–150 field employees, and office-based teams.
Now, managing a distributed workforce of this scale comes with a distinct set of HR challenges. To address this, Dolphy India made a decision that led them to Superworks.
Challenges faced by Dolphy India
Before Superworks, Dolphy India had their in-house HR system. However, the system lacked several features needed to manage its distributed workforce, particularly route tracking. Because of that, several gaps started to show up.
No route tracking for field team:
Dolphy India consists of 100-150 field employees. These employees regularly visited customer locations across India. However, its in-house HR system did not provide route-tracking capabilities. Because of that, managers lacked a reliable way to monitor field routes and review employee movements. This made field team visibility an important operational requirement.
Difficulty in verifying travel distances and reimbursements:
Field employees travelled between customer locations, with certain travel reimbursements calculated according to the distance covered. Without route and distance-tracking capabilities, verifying travel claims required manual checks.
Payroll running, verification, and approvals done manually:
Processing payroll required manual work. Activities like verification and approvals added work to every payroll cycle and made it more difficult for the HR team to run payroll on time. Because of that, payroll processing at Dolphy India took approximately 4–5 days.
Unsatisfactory attendance, leave, and workforce reports:
Dolphy India’s existing HR system did not provide the reporting visibility its HR team needed. And since the teams were spread across multiple locations, getting a clear picture of employee attendance, leave, and workforce information was difficult.
This shows that the company needed an effective solution to manage its distributed workforce.
Why did Dolphy India chose Superworks?
One of the biggest reasons that Dolphy India chose Superworks is that the platform enabled them to automate and centralize core HR functions. Through Super HRMS, they brought their workforce’s attendance, leave, payroll, and field tracking into one place. This replaced manual processes with a single platform that provides accurate results to the organization. Dolphy India’s team also highlighted how straightforward the transition itself was. The platform was extremely user-friendly, and Superworks’ implementation and ongoing support were equally quick and responsive.
Real-time field team tracking:
With 100–150 sales and technical employees working across different locations, Dolphy India needed a way to track field activities and employee travel routes. Super Field Force provided route-mapping capabilities, giving managers better visibility into field employee movements and helping the HR team verify travel distances for reimbursement claims. This was the key reason Dolphy India chose Superworks over its previous options.
Reduced payroll processing time by ~50%:
What used to take 4–5 days now takes just 3. The drop comes directly from replacing manual verification and approvals with an automated payroll workflow, freeing up the HR team to spend less time chasing numbers and more time on strategic work.
Increased HR team productivity by 60–70%:
With repetitive, manual tasks eliminated, Dolphy India’s HR team has been able to redirect a significant share of their time toward higher-value work.
20% to 70% improvement in compliance management:
Compliance tracking has moved from a mostly unmanaged process to one that’s largely under control, with the system reflecting updates in real time, giving Dolphy India’s team a far more current and accurate compliance picture.
For a company that had been managing payroll and compliance largely through manual processes, this shift was more than a time-saving solution. It introduced a more reliable way to manage the workforce.
What’s Next for Dolphy India?
Dolphy India’s relationship with Superworks continues to evolve alongside their needs. As part of ongoing conversations, Dolphy India’s team has shared valuable feedback on how the platform can become even better. It’s exactly the kind of input Superworks values from long-term partners.
Ready for HR that keeps up with your field team?
Dolphy India went from zero visibility into the work of 100+ field employees to running payroll in half the time without switching to a single new tool for each problem. If you are still using manual processes to manage your on-the-ground team, Superworks is built for you!
Book a demo and get complete control!
