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Employee help desk management software is an internal ticketing solution that centralizes employee queries, like payroll, IT issues, or policy questions, and automates assignment, tracking, and resolution within your Super HRMS Software. It ensures transparency and speed while reducing manual work for HR and support teams.
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Will customized solution for your needs
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Empowering users with user-friendly features
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Driving success across diverse industries, everywhere.
Grab a chance to avail 6 Months of Performance Module for FREE
Book a free demo session & learn more about it!
Superworks
Modern HR Workplace
Your Partner in the entire Employee Life Cycle
From recruitment to retirement manage every stage of employee lifecycle with ease.
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Seamless onboarding & offboarding
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Automated compliance & payroll
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Track performance & engagement
Employee helpdesk software
Help that moves fast. Teams that stay connected.
Manage queries, assign ownership, and resolve faster, with employee helpdesk software.
Trusted by 500+ Industry Leaders
Super Helpdesk makes employee support simple and clear
Move from scattered requests to organized helpdesk insights with full visibility, accuracy, and alignment across every ticket.
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Raise tickets in seconds
Employees can submit support tickets easily. They just have to pick a category, set a priority, and explain the issue. After that helpdesk will take care of the rest, routing the query to the right person.
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Stay updated on assigned tickets
View all tickets assigned to you — along with their priority and due dates. As shown here in the image, this helps you stay organized and meet every deadline.
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Stay informed with complete ticket history
View a clear log of updates on each and every ticket. From status changes to comments, the activity log of this help desk software keeps your team and employees in sync.
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One dashboard. All your helpdesk data.
Monitor ticket flow, team performance, and support trends in real time. From category breakdowns to latest activity, your helpdesk dashboard keeps everything clear.
Employees can submit support tickets easily. They just have to pick a category, set a priority, and explain the issue. After that helpdesk will take care of the rest, routing the query to the right person.
View all tickets assigned to you — along with their priority and due dates. As shown here in the image, this helps you stay organized and meet every deadline.
View a clear log of updates on each and every ticket. From status changes to comments, the activity log of this help desk software keeps your team and employees in sync.
Monitor ticket flow, team performance, and support trends in real time. From category breakdowns to latest activity, your helpdesk dashboard keeps everything clear.
Resolve employee queries faster with Super HRMS
Give your workforce full visibility & faster resolutions through our employee helpdesk software.
Break big issues into smaller tasks
Create sub tickets for smaller, related problems — just like shown in the image. It helps teams manage complex requests step by step and ensures nothing gets missed.
Create and manage ticket categories in one place
Add, edit, or deactivate ticket categories just as shown in the image. Keep your helpdesk organized so every query gets routed to the right team.
Track your tickets with ease
Stay updated on ticket status, assignee, due dates, and progress. Here, employees can follow their requests in real time, while teams stay aligned on actions and updates.
Always know what’s happening on followed tickets
Whether you're a manager or part of the team, the follower tickets view keeps you updated on the tickets you care about, without watching the extra emails.
200+ HR teams manage employee queries with confidence
Help employees raise questions, follow ticket status, and get timely responses — right from the helpdesk built into your HRMS.
Rahul M.
Talent Acquisition Specialist
Working with Excel sheet and Google docs was super frustrating for us. After getting Superworks, we easily do the business operations. It excels in its user-friendly interface.
Komal J.
Human Resources Executive
After a comprehensive assessment, I must commend Super work's HRMS system. It seamlessly integrates various functionalities, elevates user experience, and notably amplifies organizational efficiency.
Jignesh K
CEO
I like Payroll, PMS, and Chat and the most amazing thing is that all of these are connected with each other so you don't have to manage everything separately with different software.
Mahendra B.
Game Project Manager
Comprehensive Solutions: It's offers a wide array of tools and features, covering internal communication, project management, HR management, payroll, and recruiter management.
Laxmi C.
Human Resources Specialist
Superworks help me to manage my daily task,I feel this is very useful and easy to use,I will definitely recommend this to my contact. I am satisfied with all the features.
Hardik V
Android Developer
PMS, HRMS can be integrated with chatting app so no need to login from website and everything can be handled from one app.
Paresh B.
Open Source Architect
The best thing I like about SuperWorks is that it has every feature that we need to run our company. Starting from recruitment to hiring to employee management, attendance, payroll.
Kratika T.
Human Resources Executive
It looks like you've entered a short phrase, "support feedback." If you have a specific question or if there's something specific you'd like assistance with regarding support feedback.
Siddharth k
CTO
UBS is the best and most effective tool to manage our company infrastructures like HRMS, PMS, Chat, and payrolls and increase our productivity too. We have been happy customers.
Zeel b.
Mid-Market
I have been using Superworks for some months, but I can say it is the interface is very easy to use for my employees. It has everything we need for managing employee documents.
Twinkle G.
Human Resources Manager
One of the most valuable features of a good HRMS system is its ability to integrate various functions into a single platform. Additionally so many things are like- centralised data management.
Alpeshkumar G
Engineering Lead
Integration between PMS, Payroll, Time tracking and financial reporting are superb.
Manish C.
Information Technology
As a project manager, I always wanted to manage my all tasks effortlessly. However, it was very messy before we considered Superworks. I have used multiple tools and right now.
Neeraj S.
Chief Executive Officer
Superworks' Core HR module simplifies our employee management processes. From creating and maintaining employee profiles to managing critical documents and policies.
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FAQs
What is Employee Helpdesk Software?
Why should HR teams invest in Employee helpdesk software?
What key features should I look for?
Can it handle different types of employee requests?
How does reporting help manage support?
How do we get started with HR helpdesk software?
Can employees find answers on their own?
Employee Helpdesk that keeps you one step ahead
Track tickets, resolve faster, and improve employee experience.
- Better visibility
- Faster resolutions
- Clear ownership
- Smarter support decisions
